Field Service Technician

Classet; Waco (TX); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Health Care

Dental Insurance

Vision Insurance

Overtime Pay

On-the-Job Training

Per Diems

Growth Opportunities

Job summary

OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment at customer sites. The role suits a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable field service.

Technicians ensure equipment such as POS systems, alarms, and security devices operate safely while upholding excellent customer service standards. On-site with extensive travel, you will join a dynamic service team.

Qualifications

• Must be mechanically inclined with strong problem-solving skills.
• Willingness to travel 30-40% overnight.
• Able to work independently and handle field service tasks.
• Strong focus on safety and adherence to protocols.
• Proficient with computers and smartphones for documentation.

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment
• Diagnose issues and implement effective solutions
• Service equipment including cash registers, coin changers, alarms, and POS systems
• Complete service requests and maintenance tasks in a timely, professional manner
• Review work orders, manuals, and technical drawings
• Utilize testing devices, hand tools, and power tools
• Follow all safety procedures and company protocols
• Participate in a 24/7 on-call rotation
• Travel overnight 30-40% for service, installations, and upgrades
• Maintain accurate documentation using company systems and mobile tools

Skills

Mechanical aptitude

Troubleshooting

Independent worker

Safety conscious

On-call readiness

Travel 30-40% overnight

Driving record clean

Computer/phone proficiency

Tools

Verifone POS

NCR POS

Testing devices

Hand tools

Power tools

Job description

OWL Services is Hiring a Field Service Technician!

Location: Waco, TX (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30-40% Overnight Travel
Pay Rate: $24.00-$26.00/hour
Employment Type: Hourly

Overview

OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable service in the field.

Technicians are critical in ensuring equipment such as POS systems, alarms, and security devices operate efficiently and safely while maintaining excellent customer service standards.

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment
• Diagnose issues and implement effective solutions
• Service equipment including cash registers, coin changers, alarms, and POS systems
• Complete service requests and maintenance tasks in a timely, professional manner
• Review work orders, manuals, and technical drawings
• Utilize testing devices, hand tools, and power tools
• Follow all safety procedures and company protocols
• Participate in a 24/7 on-call rotation
• Travel overnight 30-40% for service, installations, and upgrades
• Maintain accurate documentation using company systems and mobile tools

• Mechanical aptitude and troubleshooting skills
• Ability to work independently and be a strong problem-solver
• Strong attention to safety and adherence to safety protocols
• Willingness to participate in a 24/7 on-call rotation
• Ability to travel 30-40% overnight
• Good driving record
• Proficiency with computers and smartphones

Nice to Have

• Experience with POS systems (Verifone, NCR)
• Experience working with alarm systems
• Experience troubleshooting electro-mechanical equipment
• Ability to complete service requests professionally and efficiently
• Ability to review work orders, manuals, and technical drawings
• Experience using testing devices, hand tools, and power tools
• Willingness to support installations/upgrades in other regions

• Paid Time Off
• 401(k) Retirement Plan
• Health Care
• Dental Insurance
• Vision Insurance
• Overtime Pay
• On-the-Job Training
• Per Diems
• Growth Opportunities