Field Service Technician

Classet; Richmond (VA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Health Care

Dental Insurance

Vision Insurance

Overtime Pay

On-the-Job Training

Growth Opportunities

Job summary

A service company is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. The ideal candidate should have a strong mechanical aptitude and troubleshooting skills, along with the ability to work independently. This full-time role requires 30-40% overnight travel and includes an on-call rotation. Benefits include paid time off, a 401(k) plan, and health care coverage.

Qualifications

• Mechanical aptitude and troubleshooting skills are a must.
• Ability to work independently and solve problems effectively.
• Willingness to travel 30-40% overnight and participate in on-call rotation.

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment.
• Diagnose issues and implement effective solutions.
• Service cash registers, coin changers, alarms, and POS systems.

Skills

Mechanical aptitude and troubleshooting skills

Ability to work independently and solve problems

Strong attention to safety

Proficiency with computers and smartphones

Tools

Testing devices

Hand tools

Power tools

Job description

OWL Services is Hiring a Field Service Technician!

Location: Richmond, VA (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight Travel
Pay Rate: $23.00–$25.00/hour
Employment Type: Hourly

Overview

OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable service in the field.

Technicians are critical in ensuring equipment such as POS systems, alarms, and security devices operate efficiently and safely while maintaining excellent customer service standards.

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment
• Diagnose issues and implement effective solutions
• Service equipment including cash registers, coin changers, alarms, and POS systems
• Complete service requests and maintenance tasks in a timely, professional manner
• Review work orders, manuals, and technical drawings
• Utilize testing devices, hand tools, and power tools
• Follow all safety procedures and company protocols
• Participate in a 24/7 on-call rotation
• Travel overnight 30–40% for service, installations, and upgrades
• Maintain accurate documentation using company systems and mobile tools

Must Have

• Mechanical aptitude and troubleshooting skills
• Ability to work independently and be a strong problem-solver
• Strong attention to safety and adherence to safety protocols
• Willingness to participate in a 24/7 on-call rotation
• Ability to travel 30–40% overnight
• Good driving record
• Proficiency with computers and smartphones

Nice to Have

• Experience with POS systems (Verifone, NCR)
• Experience working with alarm systems
• Experience troubleshooting electro-mechanical equipment
• Ability to complete service requests professionally and efficiently
• Ability to review work orders, manuals, and technical drawings
• Experience using testing devices, hand tools, and power tools
• Willingness to support installations/upgrades in other regions

Benefits

• Paid Time Off
• 401(k) Retirement Plan
• Health Care
• Dental Insurance
• Vision Insurance
• Overtime Pay
• On-the-Job Training
• Per Diems
• Growth Opportunities