Field Service Technician

HCLTech; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance Program

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

HCL Technologies Limited is seeking a field/desktop support professional for an all on-site role in Charlotte, NC. The candidate will provide on-site installation, troubleshooting, and end-user support for workstations and devices, while maintaining documentation and asset inventory.

The role requires at least 2+ years of Field Support/Desktop Support experience, with on-call rotation. Benefits include a range of insurance options, a 401(k) plan, PTO and holidays, and other company policies.

Qualifications

• 2+ years of Field Support Services / Desktop Support experience.

Responsibilities

• Provide on-site technical support, installation, and troubleshooting for workstations and other end-user devices
• Perform preventive and corrective maintenance
• Provide end-user support and maintain service documentation
• Manage assets, tools, and inventory
• Collaborate with support teams to resolve end-user issues
• Participate in the FSO on-call rotation
• This is a fully on-site position

Skills

On-site technical support

Troubleshooting workstations

End-user support

Job description

Minimum Experience: 2+ years of Field Support Services / Desktop Support experience

Key Responsibilities:

• Provide on-site technical support, installation, and troubleshooting for workstations and other end-user devices
• Perform preventive and corrective maintenance
• Provide end-user support and maintain service documentation
• Manage assets, tools, and inventory
• Collaborate with support teams to resolve end-user issues
• Participate in the FSO on-call rotation

This is a fully on-site position

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.