Field Service Technician

Barry-Wehmiller; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to provide exceptional installation and maintenance support for cutting-edge machinery. This role emphasizes strong technical abilities and excellent customer service, requiring extensive travel to client sites. The ideal candidate will have a solid background in industrial equipment and PLC programming, along with a commitment to fostering positive customer relationships. Join a dynamic team dedicated to innovation and quality, where your contributions will directly enhance customer satisfaction and operational efficiency.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Holidays

Qualifications

• 5-7 years experience in industrial machinery with strong electrical and mechanical skills.
• Technical skills in troubleshooting and control systems.

Responsibilities

• Provide installation, maintenance, and troubleshooting for machinery.
• Travel approximately 75% to customer sites for service and training.

Skills

Electrical Skills

Mechanical Skills

PLC Programming

Customer Service

Communication Skills

Education

High School Diploma

Technical Degree

Job description

About Us:

Alliance Machine Systems International, LLC is a privately held company with over 35 years of experience dedicated to providing corrugated box manufacturing machines and services to the industry. As a leading global supplier, we offer innovative designs, automation, and workflow solutions, supported by responsive parts and service operations in the US and Europe. Barry-Wehmiller, our parent company, is a diversified global supplier of engineering and manufacturing technology for the packaging industry, committed to using business to build a better world.

Job Description:

Position Summary:

Provide project management, installation, maintenance, troubleshooting, and customer support for our machinery. Demonstrate strong technical, customer service, and communication skills. Train customer staff in machine operation and maintenance. Seek opportunities to improve products, generate revenue, and enhance customer value.

Responsibilities:

1. Travel: Travel approximately 75% to customer sites for service, installation, and training. Manage travel arrangements effectively.
2. Installation & Service: Install equipment, perform troubleshooting, system audits, preventive maintenance, and system upgrades. Maintain excellent customer relations.
3. Troubleshooting: Address start-up and design issues, program PLC and HMI logic, and utilize internal resources.
4. Project Management: Lead on-site installation and training, establish rapport with customers, and develop schedules.
5. Documentation: Complete all reports and documentation accurately and timely. Provide process improvement feedback.
6. Customer Acceptance Testing: Perform acceptance tests, identify defects, and obtain sign-offs.
7. Training: Maintain technical proficiency, train new technicians, and develop training sessions for customers.
8. Customer Support: Provide technical support via phone, seek assistance when needed, and participate in emergency support programs.
9. Procedures & Tools: Follow safety practices, complete administrative paperwork, suggest product improvements, and assist team members.
10. Physical Requirements: Capable of lifting 50 lbs, full range of motion, working seated or standing, and working at heights.

Minimum Requirements:

• High School diploma or G.E.D.; technical degree preferred.
• 5-7 years experience in industrial machinery, with strong electrical/mechanical/PLC skills.
• Technical skills in industrial equipment, troubleshooting, control systems, and PLC programming.
• Excellent communication, customer service, and office skills.
• Willingness to travel extensively.

Additional Expectations: Foster company values, build trust, respect integrity, and promote a positive work environment.

Compensation & Benefits: $26-32/hr DOE; comprehensive benefits package including health, dental, vision, 401K, paid time off, and holidays.

We encourage diverse applicants and provide accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer, using E-Verify, with pre-employment screening including drug tests and background checks.