Field Service Technician

Inuplands; Tucson, Northern (AZ, KY); Hybrid; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking an experienced Field Service Technician to join our Land Border Integration team in the Tucson area. You will maintain and repair deployed equipment at Ports of Entry, with travel up to 150 miles from home base and potential for remote work options.

Qualifications include a Bachelor's degree or 6 years of equivalent experience, strong troubleshooting of electronic and mechanical systems, and proficiency with Word/Excel for reporting.

Qualifications

• Bachelor's degree or 6 years related experience.
• 6 years field service or equipment installation preferred.
• Must reside in the Tucson area and be able to drive up to 150 miles daily.
• Strong troubleshooting of electronic and mechanical systems required.
• Proficient with Word/Excel and report writing.
• Ability to document maintenance accurately and clearly.

Responsibilities

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment.
• Diagnose malfunctions and implement timely repairs to minimize downtime.
• Install new equipment per specifications and SOPs.
• Coordinate upgrades with internal teams and external vendors.
• Follow CBP/SAIC IT and security policies and document activities.
• Adhere to OSHA and local safety regulations during tasks.
• Respond to emergency repair requests and provide on-call support.
• Maintain professional interactions with CBP personnel and vendors.

Skills

Troubleshooting

Electronic systems

Mechanical systems

Network/power

Documentation

Microsoft Word

Microsoft Excel

CAT6 testing

Communication

Independent work

Education

Bachelor's degree

Tools

Diagnostic tools

Hand and power tools

CAT6 cabling

Job description

Field Service Technician

Job ID: 2615532 Location: Remote Work, AZ, United States Date Posted: Aug 12, 2026 Category: Engineering and Sciences Subcategory: Field Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 25% of the time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: Remote

Job Description

Description

SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Tucson area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.

Travel Requirements

• Travel to US Customs Ports of Entry and Border Patrol locations in the Tucson region.
• Daily area of coverage could include sites up to 150 miles from home base.
• Mileage will be reimbursed at the prevailing government rate.
• Reliable transportation with insurance.
• Substantial toolkit to support installation and maintenance activities will be provided.

Responsibilities

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.
• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
• Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.
• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
• Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.
• Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
• Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.
• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.
• Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public.

Qualifications

Required Qualifications

• Must have a Bachelors and 2 years of experience. We will accept an additional 4 years of experience in lieu of a degree.
• 6 years of experience as a Field Service Technician or Equipment Installation Technician highly preferred.
• Must be currently residing in the Tucson area.
• Ability to drive daily to job sites up to 150 miles away.
• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.
• Proficient in Microsoft Word and Excel with ability to write reports.
• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.
• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.
• Detail-oriented with strong organizational skills to maintain accurate records and documentation.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.
• Understands basic electrical wiring principles (low voltage only).
• Technically proficient with signal cabling such as CAT 6 to include testing and termination.
• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.

Desired Qualifications

• Understanding of multimode fiber installation and troubleshooting is strongly desired.
• Active DHS Public Trust highly desired.

Clearance / Citizenship Qualifications

• US Citizenship is required.
• Must be able to obtain DHS Public Trust prior to starting with our team.
• CBP Background Investigation requires drug screen prior to starting.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.