Field Service Technician

Insight Global; Town of Colby (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Global seeks an Onsite Field Services Technician in Colby, WI to fulfill a 6-month contract to hire. The role provides hands-on IT support for end users, devices, onboarding/offboarding, asset management, and local projects, partnering with centralized IT teams to maintain operations.

The ideal candidate has 3-5+ years in onsite IT support with Windows and device experience, is ready to travel, and can lift 40+ lbs while participating in an on-call rotation.

Qualifications

• 3-5+ years of onsite IT support, desktop support, or field services experience.
• Experience supporting Windows devices, mobile devices, printers, and end-user hardware.
• Hardware deployment, troubleshooting, asset management, and device replacement experience.
• Experience with user onboarding/offboarding, MFA, and access management.
• Willingness to travel, work in field/manufacturing environments, lift 40+ lbs, and participate in an on-call rotation.

Responsibilities

• Provide onsite support for laptops, mobile devices, printers, peripherals, applications, access issues, MFA, and connectivity problems.
• Manage IT tickets and coordinate escalations with centralized support teams.
• Support iPad lifecycle management, including deployment, configuration, inventory, troubleshooting, and recovery.
• Coordinate technology setup and equipment management for employee onboarding, transfers, and offboarding.
• Maintain asset inventories and support device refreshes, moves, and hardware replacements.
• Create and maintain site documentation, SOPs, and equipment records.
• Support technology deployments, upgrades, testing, and local project execution.
• Assist users with Microsoft Power Apps access, troubleshooting, training, and escalations.

Skills

Onsite IT support

Desktop support

Field services

Windows devices

Mobile devices

Printers and end-user hardware

MFA and access management

Education

Associate degree in IT or related field

Tools

Power Apps/Power Automate

Job description

Position: Onsite Field Services Technician

Duration: 6-Month Contract to Hire

Pay Rate: $25-35/hr

Start Date: ASAP

Interview Process: 1 round virtual

Location: Colby, WI 54421

Must-Haves

• 3-5+ years of onsite IT support, desktop support, or field services experience


• Experience supporting Windows devices, mobile devices, printers, and end-user hardware


• Hardware deployment, troubleshooting, asset management, and device replacement experience


• Experience with user onboarding/offboarding, MFA, and access management


• Willingness to travel, work in field/manufacturing environments, lift 40+ lbs, and participate in an on-call rotation

Nice-to-Haves

• Familiarity with incident, change, request, and asset management processes


• Basic network/connectivity troubleshooting experience


• Experience with Microsoft Power Platform (Power Apps/Power Automate)


• Ability to support Power Apps testing, user training, troubleshooting, and escalation processes


• Associate degree in IT or related field (or equivalent experience)

Day-to-Day Responsibilities:

The Field Services Technician II serves as the primary onsite IT support resource for the Colby, WI facility, providing hands-on support for end users, devices, onboarding/offboarding, asset management, and local technology projects while partnering with centralized IT teams to resolve issues and maintain operations.

Key Responsibilities

• Provide onsite support for laptops, mobile devices, printers, peripherals, applications, access issues, MFA, and connectivity problems.


• Manage IT tickets and coordinate escalations with centralized support teams.


• Support iPad lifecycle management, including deployment, configuration, inventory, troubleshooting, and recovery.


• Coordinate technology setup and equipment management for employee onboarding, transfers, and offboarding.


• Maintain asset inventories and support device refreshes, moves, and hardware replacements.


• Create and maintain site documentation, SOPs, and equipment records.


• Support technology deployments, upgrades, testing, and local project execution.


• Assist users with Microsoft Power Apps access, troubleshooting, training, and escalations.