Field Service Technician

Peterson Holding Company; The Dalles (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Generous benefits

Promotional opportunities

Job summary

Peterson Holding Company is seeking a Field Service Technician in The Dalles, OR, responsible for performing maintenance and repairs on equipment at job sites. The role demands strong customer service skills and the ability to communicate effectively with customers.

Qualified candidates should have an Associates Degree in Diesel Technology or a related field and at least 6 years of related experience in heavy equipment repair. Competitive wages and generous benefits are offered at this family-owned company.

Qualifications

• 6+ years of directly related experience in heavy equipment repair.
• Ability to maintain a valid driver's license with a satisfactory record.
• Capability to become CDL certified with DOT Medical Card.

Responsibilities

• Perform maintenance and repairs on equipment in the field.
• Write service reports that document diagnosis and repairs performed.
• Develop and maintain customer service relationships.

Skills

Heavy equipment repair

Customer service

Analytical skills

Communication

Education

Associates Degree in Diesel Technology or related field

Tools

Service software

Job description

Field Service Technician – Peterson Cat – The Dalles, OR

SUMMARY This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.

ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Communicate with customers; keep customers informed on status of work.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

• Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field preferred; and a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment with or an equivalent combination of education and work experience.
• Maintain a valid driver’s license with a satisfactory driving record.
• Ability to become CDL certified with DOT Medical Card.

EEO & BENEFITS

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minority, female, veteran, and individual with disabilities are encouraged to apply. A drug screen and background check is required.

Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! If you want to work side-by-side with others who are passionate about customer service, consider joining the team!