Field Service Technician

Globe Machine Manufacturing; Tacoma (WA); On-site; USD 58,500 - 71,500; Full time

Job summary

A leading company in industrial machine manufacturing is seeking a Field Service Technician in Tacoma, WA. This customer-facing role involves extensive travel and responsibilities including equipment installation, customer training, and support. Candidates should have over 5 years of relevant experience and strong knowledge of industrial schematics.

Qualifications

• 5+ years of experience in field service or installation.
• Knowledge of industrial blueprints and schematics.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist in service quotations and customer support.
• Supervise equipment installations and provide training.
• Prepare detailed service reports and documentation.

Skills

Field service experience

Electrical schematics knowledge

Pneumatic schematics knowledge

Self-motivated

Team collaboration

Time management

Tool usage

Education

Certified field service certificate

Tools

AutoCAD 2012

Microsoft Office

Job description

Since 1917, Globe Machine has been a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper.

The Field Service Technician is an integral, customer-facing role within the Customer Support department. This role reports to the Customer Support Manager and works cross-functionally with Sales, Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location.

This position is located in Tacoma, WA and requires extensive travel, with an estimated 80% of the time spent traveling both domestically and internationally. This position offers a base salary of $65,000, plus a bonus tied to travel.

ESSENTIAL DUTIES:

Office Responsibilities:

• Assist in the preparation of quotations for service visits and equipment upgrades.
• Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades.
• Actively participate in the assembly and tests of the equipment prior to shipment.
• Create detailed plans for installation, startup, and commissioning including schedule, tasks, resources, tools and equipment.
• Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
• Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site.

On-Site Responsibilities:

• Supervise equipment/systems installations including managing and supervising inhouse, customer, and external resources involved in the installation. Interact with internal and external project managers during field projects.
• Provide training to customer and customer's employees in the operation and maintenance of Globe equipment.
• Clearly and professionally interact with customer regarding status of commissioning.
• Provide repair and repair supervision for Globe manufactured equipment.
• Prepare detailed, daily service reports of onsite activities and submit to customer and manager.
• Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service/project visit.
• Other duties as assigned.

QUALIFICATIONS:

• 5+ years of directly related experience in field service, installation services, maintenance, repair, or a combination of the foregoing required.
• Must have working knowledge of industrial blueprints, as well as electrical and pneumatic schematics and other drawings to determine proper work procedures.
• Prior experience with Allen Bradley and/or Siemens PLCs a plus. Working knowledge of AutoCAD 2012 and Microsoft Office required.
• Demonstrated experience with material handling equipment, wood products or paper industries desired.
• Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members required.
• Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required.
• Proven ability to use hand, power and precision tools and gauges required.
• Must be able to obtain a certified field service certificate.
• Must possess a valid driver's license and possess, or be able to obtain, a Passport and Transportation Workers Identification (TWI) card.
• Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards.