Field Service Technician

Davis-Standard; Stonington (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Davis-Standard is seeking a field service professional to support customers across our control systems and in-house service platforms. The role involves remote and on-site support, paid service calls, and training customer personnel.

The candidate should travel up to 100%, have 3–5 years of field experience, and hold a high school or technical diploma. Proficiency in Excel and Epicor ERP is preferred, with strong extrusion troubleshooting skills.

Qualifications

• Ability to travel up to 100% of the time.
• 3–5 years of field experience.
• High School or Technical school diploma.
• Experience with Microsoft Excel and ERP systems (Epicor preferred).
• Ability to troubleshoot extrusion systems.

Responsibilities

• Responds to customer technical inquiries by telephone with knowledge of Davis-Standard control systems and in-house service computer systems.
• Promotes and performs paid service calls, resolves related problems; trains customer personnel and troubleshoots mechanical systems.
• Submits accruals, written reports of service work, follow-up actions, and approvals in a timely manner.
• Keeps accurate records of travel and living expenses and plans timely, cost-effective travel.
• Maintains positive sales-oriented relations with OEM customers and end users across Davis-Standard departments.
• Ensures replacement parts are expedited to meet customer needs and service terms are applied.
• Works with Davis-Standard sales force to develop new equipment sales leads.

Skills

Travel up to 100%

Field experience 3-5 years

Troubleshooting

Excel proficiency

Education

High School or Technical school diploma

Tools

Epicor ERP

Job description

• Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems.
• Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems.
• Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval.
• Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans.
• Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard.
• Insures that replacement parts are properly expedited to meet the needs of the customer.
• Insures that the terms and conditions of sale applied to service are met.
• Works closely with Davis-Standard sales force in developing sales leads for new equipment.
• Works on and completes administrative projects as directed.

• Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems.
• Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems.
• Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval.
• Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans.
• Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard.
• Insures that replacement parts are properly expedited to meet the needs of the customer.
• Insures that the terms and conditions of sale applied to service are met.
• Works closely with Davis-Standard sales force in developing sales leads for new equipment.
• Works on and completes administrative projects as directed.

Qualifications And Experience

• Ability to travel, up to 100% of the time.
• 3-5 years of experience in the field, or related experience.
• High School or Technical school diploma
• Experience with Microsoft Excel, and ERP systems (Epicor preferred)
• Ability to troubleshoot extrusion systems