Delivery Technician

Reliable Medical; Waukesha (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Generous PTO

401(k) plan

Wellness program

Inclusive workplace

Volunteer Time Off

Employee recognition

Service awards

Parental leave

Job summary

Reliable Medical seeks a field service specialist to deliver, set up, and maintain durable medical equipment for patients at home or in facilities. You will demonstrate equipment and train caregivers on safe operation.

You will perform routine checks, log deliveries, troubleshoot in the field, and coordinate repairs, while communicating clearly with patients, families, staff, and clinicians. We require a high school diploma, a valid driver’s license, and good communication; experience in

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Experience in customer service, delivery, or a related field is preferred.
• Basic mechanical skills and ability to troubleshoot equipment issues.
• Ability to lift and maneuver heavy equipment up to 90 pounds at times.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Familiarity with medical terminology and DME equipment is a plus.

Responsibilities

• Deliver, set up, service, and retrieve durable medical equipment in patients’ homes or healthcare facilities.
• Conduct equipment demonstrations and provide instructions on proper use, maintenance, and safety.
• Perform routine checks and maintenance on equipment to ensure it is in proper working condition.
• Maintain accurate delivery logs and patient records.
• Troubleshoot and resolve issues with equipment in the field or coordinate repairs.
• Communicate effectively with patients, caregivers, company personnel, and healthcare professionals.
• Ensure compliance with all company policies and regulatory requirements regarding equipment delivery and usage.
• Handle and dispose of returned equipment following company protocols and safety guidelines.

Skills

Customer service

Delivery

Mechanical skills

Lifting 90 lbs

Communication

Independence

Driving

Medical terminology

Education

High School diploma or equivalent

Job description

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Brief Description

Responsible for the delivery, set up, and maintenance of medical equipment to patients’ homes or healthcare facilities. This role ensures that all equipment is functioning properly, and that patients and caregivers understand how to use the equipment safely and effectively.

Essential Functions

• Deliver, set up, service, and retrieve durable medical equipment in patients’ homes or healthcare facilities.
• Conduct equipment demonstrations and provide instructions on proper use, maintenance, and safety.
• Perform routine checks and maintenance on equipment to ensure it is in proper working condition.
• Maintain accurate delivery logs and patient records.
• Troubleshoot and resolve issues with equipment in the field or coordinate repairs.
• Communicate effectively with patients, caregivers, company personnel, and healthcare professionals.
• Ensure compliance with all company policies and regulatory requirements regarding equipment delivery and usage.
• Handle and dispose of returned equipment following company protocols and safety guidelines.

Qualifications And Requirements

• High School diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Experience in customer service, delivery, or a related field is preferred.
• Basic mechanical skills and ability to troubleshoot equipment issues.
• Ability to lift and maneuver heavy equipment up to 90 pounds at times.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Familiarity with medical terminology and DME equipment is a plus.

Competencies

• Customer Service Orientation: Demonstrates concern for satisfying external and/or internal customers.
• Problem Solving: Identifies and resolves problems in a timely manner.
• Attention to Detail: Pays close attention to detail for the purpose of ensuring high quality.
• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities.
• Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions.
• Driving and Vehicle Policies: Adheres to company vehicle policies and procedures; demonstrates safe and responsible driving practices while operating company vehicles.

Physical Requirements

• Ability to push and pull loads of up to 90 pounds occasionally.
• Capable of lifting up to 75 pounds regularly.
• Frequent standing, walking, bending, and stooping.
• Ability to drive for extended periods.
• Manual dexterity and ability to handle small components and tools.
• Capacity to work in various environmental conditions, including exposure to outdoor elements.

Our Commitment to you:

• Work-Life Balance and Flexibility: Enjoy a guaranteed 40 hours per week, with no weekends required.
• Comprehensive Health Coverage: We provide excellent health, dental, and vision insurance coverage to prioritize the well-being of yourself and your family.
• Generous Paid Time Off: Maintain a healthy work-life balance with our generous PTO policy, including vacation days and paid holidays.
• Professional Development Opportunities: Grow your skills and advance your career with access to professional development opportunities including education programs, ongoing training, company sponsored workshops/events.
• Retirement Savings Plan: Prepare for your future with our 401(k) retirement savings plan, which includes company matching contributions.
• Wellness Programs: Participate in our wellness initiatives, such as wellness challenges and access to mental health resources, to support your overall well-being.
• Inclusive and Diverse Workplace: Be part of an inclusive team where everyone's contributions are valued and respected.
• Volunteer Opportunities: Additional paid time off to volunteer and support community initiatives. This benefit is known as “VTO – Volunteer Time Off”.
• Employee Recognition Programs: Awards and celebrations for outstanding achievements.
• Service Awards: Recognition for long-term employees with milestone rewards.
• Parental and Childbirth Leave: Receive support and time off for parental and childbirth leave to prioritize family needs during significant life events.

At Reliable Medical, we prioritize your well-being and growth,

providing benefits that make your career journey both rewarding and fulfilling.

Join us and experience the difference!

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.