Field Service Technician

Total Warehouse; Waipahu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Total Warehouse in Hawaii is seeking a Field Service Technician to diagnose, repair, and perform preventive maintenance on lift trucks and material handling equipment. This role works in the field, using diagnostic tools, combining mechanical and electrical expertise with strong customer service to maintain safety and reliability.

The ideal candidate has a high school diploma or equivalent and 3–5 years of hands-on experience in lift truck repair or related trades.

Qualifications

• High level mechanical repair and troubleshooting abilities.
• Ability to read and interpret service/repair manuals.
• Proficient with diagnostic tools and software.
• Strong verbal and written communication skills.

Responsibilities

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform Planned Maintenance (PM) on customer lift trucks.
• Execute PMs and engine tune-ups with minimal supervision.
• Operate service van safely and in compliance with safety rules.
• Mentor apprentices and support on-the-job training.

Skills

Mechanical repair

Analytical skills

Diagnostics software

Reading schematics

Communication skills

Time management

Customer service

Education

High school diploma or equivalent

Trade school / related program

Tools

Diagnostic equipment

Job description

Description

The Field Service Technician is responsible for diagnosing, repairing, and performing preventive maintenance on a wide range of lift trucks and material handling equipment. This role delivers high-quality mechanical and electrical repairs while ensuring equipment safety, reliability, and customer satisfaction. Working independently in the field, the technician uses diagnostic tools, technical expertise, and exceptional customer service skills to support customers and maintain compliance with company and safety standards.

Requirements

Job Responsibilities

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform all assigned Planned Maintenance (PM) on customer lift trucks.
• Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
• Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
• Assist with training/mentoring apprentice mechanics through on-the-job training.
• Follow all safety procedures in performing work as well as company policies.
• Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
• Properly identify and order all necessary replacement parts.
• Test lift equipment to ensure repairs were completed correctly.
• Ensure batteries for electric forklift trucks are fully charged.
• Inspect lift equipment to ensure that it is working properly and safely.
• Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
• Perform other duties as assigned.

Education and Experience

• High school diploma or equivalent.
• 3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education.
• Valid driver's license, good driving record, and ability to safely operate lift trucks.
• Excellent mechanical repair skills.
• Excellent analytical and problem-solving skills.
• Ability to visually diagnose mechanical issues.
• Proficient with computer diagnostic equipment and software.
• Ability to read service and repair manuals.
• Ability to perform repairs in a timely fashion.
• Ability to read work orders.
• Able to read and understand electrical and hydraulic system schematics.
• Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
• Excellent verbal and written communication skills.
• Ability to work at a fast pace and under pressure.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Must be able to work safely in a noisy area with many odors present.
• Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
• Must be able to inspect equipment to determine repairs needed.
• Good vision to inspect repair work.
• Able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on the back.