Field Service Technician

United Gaming, LLC; Savannah (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

United Gaming, LLC is seeking a Field Service Technician to install, maintain, troubleshoot, and repair gaming equipment at customer locations. You will manage service calls, document work, and ensure safety and compliance on every visit.

Ideal candidates have 1–3 years in field service or electronics repair, a high school diploma, and proficient computer skills. A valid driver’s license and ability to travel up to 150 miles per day are required.

Qualifications

• 1–3 years of experience in field service, electronics repair, or a related technical role.
• High school diploma or equivalent; technical or vocational training is a plus.
• Strong troubleshooting and problem-solving abilities; good organizational skills.
• Comfortable reading, understanding, and following written and verbal instructions.
• Proficient with computers and mobile devices (Windows, iOS, Android).
• Must be at least 21 years old with ability to pass background and drug screening.
• Valid driver’s license with a clean driving record.
• Willingness to lift/move up to 150 lbs with assistance; ability to travel long distances daily.
• Ability to work across varied environments including retail, warehouse, and outdoor settings.

Responsibilities

• Respond quickly to service calls and perform repairs, maintenance, and installations of gaming equipment.
• Diagnose and resolve technical issues with gaming machines, systems, and related components.
• Prioritize daily calls based on urgency and location to maximize efficiency.
• Communicate with dispatch and team members to stay aligned on schedules and priorities.
• Record all service activities, parts used, and equipment updates in the company system.
• Keep service vehicles stocked with tools and parts for on-site repairs.
• Provide excellent on-site support and build relationships with store staff and customers.
• Follow safety, security, and compliance procedures, including handling of cash, keys, and access cards.
• Assist with setup and testing of new gaming machines and related systems.
• Maintain a clean, organized service vehicle and uphold company standards.

Skills

Troubleshooting

Problem-solving

Organizational skills

Reading & following instructions

Computer & mobile tech literacy

Driver's license

Education

High school diploma or equivalent

Technical or vocational training

Tools

ServiceNow

Windows OS

iOS/Android devices

Job description

Position Summary

The Field Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of gaming equipment at customer locations. This position requires strong technical skills, attention to detail, and a commitment to delivering exceptional customer service. The technician will manage daily service calls efficiently, ensure prompt resolution of technical issues, and maintain thorough and accurate documentation of all work performed, parts utilized, and service activities to support operational excellence.

Responsibilities

• Respond quickly to service calls and perform repairs, maintenance, and installations of gaming equipment.
• Diagnose and resolve technical issues with gaming machines, systems, and related components.
• Prioritize daily calls based on urgency and location to maximize efficiency.
• Communicate clearly with dispatch and team members to stay aligned on schedules and priorities.
• Record all service activities, parts used, and equipment updates in the company system.
• Keep service vehicles stocked with the right tools and parts for on-the-spot repairs.
• Provide excellent on-site support and build strong relationships with store staff and customers.
• Follow all safety, security, and compliance procedures, including handling of cash, keys, and access cards.
• Assist with setup and testing of new gaming machines and related systems.
• Maintain a clean, organized service vehicle and always uphold company standards.

Qualifications

• 1–3 years of experience in field service, electronics repair, or a related technical role preferred.
• ServiceNow knowledge preferred
• High school diploma or equivalent required, technical or vocational training a plus.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to read, understand, and follow written and verbal instructions.
• Comfortable using computers, mobile devices, and basic software (Windows, iOS, Android).
• Must be at least 21 years of age and able to meet background and drug screening requirements.
• Valid driver’s license with a clean driving record.
• Ability to lift or move up to 150 lbs. with assistance or proper equipment.
• Willingness to drive long distances (150+ miles per day) and work in varied environments including retail, warehouse, and outdoor settings.
• Regular use of a company vehicle for field service duties.