Field Service Technician

AGS LLC; Sparks (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

AGS invites a Field Service Technician to join our team in Sparks, NV, supporting casino gaming equipment onsite. You will install, upgrade, and troubleshoot game devices, perform preventative maintenance, and ensure reliable operation across venues with strict safety protocols.

You’ll work a flexible schedule, drive onsite to client sites, and collaborate with service teams to resolve incidents quickly. A strong electronics/ networking background and customer-service mindset are essential for

Qualifications

• High School diploma or GED required.
• Basic knowledge of AC/DC electronics and computer networking.

Responsibilities

• Install, upgrade, and calibrate gaming equipment.
• Perform preventative maintenance on casino products.
• Complete service reports and tickets accurately and promptly.
• Provide top‑notch customer service to clients on site.
• Troubleshoot incidents quickly and resolve issues.

Skills

AC/DC electronics

Computer networking

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Position Title: Field Service Technician

Description

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What Youll Do:

• Tech-Savvy Tasks:Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment.
• Maintenance Master:Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly!
• Report Wizard:Complete paperwork and reports like a protimely, detailed, and accurate.
• Customer Service Champion:Provide best-in-the-business service to our customersinternal and external.
• Troubleshooting Superstar:Fix service incidents quickly and efficiently and escape issues when needed.
• Inventory Hero:Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation:Be part of a weekly on-call rotation with your fellow techniciansbecause sometimes, the game needs you 24/7.
• Safety First:Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

• Education:High School diploma or GED
• License to Drive:A valid drivers license, vehicle insurance
• Tech Skills:Youre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, well help you level up!).
• Experience:Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade:Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility:A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance:Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What Youll Love About This Role:

• Adventure Awaits:Traveling to the different casinos and customers in your territory
• Growth Potential:You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite:Work with the latest and greatest casino gaming equipmentif youre into gaming, youll love this!
• Hands-On Work:Its a job where youll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

PI287573637