Field Service Technician

AGS LLC; Biloxi (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

401(k)

Tuition assistance

Job summary

AGS is seeking a Field Service Technician to install, upgrade, and maintain gaming equipment at casino locations. You’ll troubleshoot, perform preventative maintenance, and ensure systems run smoothly for guests and staff.

You’ll travel to casinos within your territory, follow safety protocols, and support onsite with hands-on repairs. A high school diploma, valid driver's license, and basic electronics knowledge are required.

Qualifications

• High School diploma or GED required.
• Valid driver's license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics or computer networking; gaming experience bonus.
• Basic computer skills and MS Office (Word, Excel, Outlook).
• Flexible schedule including mornings, nights, weekends, and holidays.
• Ability to get licensed through gaming authorities in operating jurisdictions.

Responsibilities

• Tech-Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
• Maintenance Master: Preventative and general maintenance on AGS casino products.
• Report Wizard: Complete paperwork and reports accurately and timely.
• Customer Service Champion: Provide best-in-class service to customers.
• Troubleshooting Superstar: Fix incidents quickly and escalate when needed.
• Inventory Hero: Track parts and inventory for readiness.
• On-Call Rotation: Part of weekly on-call rotation for 24/7 support.
• Safety First: Follow safety protocols in high-energy environments.

Skills

AC/DC electronics

computer networking

problem solving

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Position Title: Field Service Technician

Description

Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. We adhere to all local pay regulations and requirements.

As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

What Youll Do

• Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly!
• Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate.
• Customer Service Champion: Provide best-in-the-business service to our customersinternal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and upscale issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansbecause sometimes, the game needs you 24/7.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table

• Education: High School diploma or GED
• License to Drive: A valid drivers license, vehicle insurance
• Tech Skills: Youre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, well help you level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You'll Love About This Role

• Adventure Awaits: Traveling to the different casinos and customers in your territory
• Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite: Work with the latest and greatest casino gaming equipmentif youre into gaming, youll love this!
• Hands-On Work: Its a job where youll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment

You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).

Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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