Field Service Technician

externalopuscareers; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Opus Inspection, Inc. in San Antonio, TX is hiring a Field Service Representative to install, repair, calibrate, and service emission inspection equipment across a large customer territory.

You will troubleshoot, perform preventive maintenance, and train customers on proper operation while ensuring high satisfaction and accurate records. Travel within territory, occasional after-hours support, and a valid driver’s license are required.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills.
• Knowledge of automotive repair a plus.
• Working knowledge of standard business practices.
• Superior verbal and written communication skills; valid driver’s license to operate company vehicle.
• Basic computer data entry skills.
• Ability to lift moderate to heavy items.
• Ability to travel and work outside normal hours.

Responsibilities

• Troubleshoot equipment and analyze documents to determine cause of malfunctions within territory.
• Perform maintenance of instruments and equipment.
• Provide high level of customer satisfaction for accounts in territory.
• Generate consumable and service sales, including service agreements.
• Complete paperwork and reports for assigned work and test records.
• Maintain accuracy of inventory in possession.
• Provide training to customers on operation and maintenance of equipment.
• Perform preventive maintenance on company vehicle.
• Travel within territory; perform other duties as assigned.

Skills

PC diagnostics

Voltage measurement

Schematic reading

DMM use

Windows OS

Customer service

Education

High School Diploma or equivalent

Tools

Standard tools

Job description

Company Overview

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Job Purpose

Opus Inspection is hiring a Field Service Representative in the San Antonio, TX area. This position serves as the electronic technician in the Field Service Support function responsible for installation, repair, maintenance, and calibration of all equipment, instruments, and analytical systems in the emission inspection program. Maintains a territory consisting of approximately 1,600 customers. Works independent of direct supervision, responsible for customers in assigned work area as well and working with a team of technicians to service the needs of all customers in a state or regional area.

Duties & Responsibilities

• Responsible for trouble-shooting equipment and analyzing appropriate documents to determine the cause of equipment trouble and malfunctions in major test equipment and test procedures within designated territory


• Performs maintenance of instruments and equipment.


• Consistently provides a high level of customer satisfaction to accounts assigned to his/her territory


• Responsible for generating consumable and service sales, including service agreements.


• Completes necessary paperwork and reports on assigned work and assists in the completion of records, reports, and other test documents.


• Responsible for the accuracy of inventory in his/her possession.


• Provides training to customer base on the proper operation and maintenance of motor vehicle inspection equipment.


• Responsible for preventive maintenance on company vehicle assigned.


• Performs other duties as assigned

Requirements

• PC diagnostic capabilities, including knowledge of Windows operating systems


• Ability to measure AC & DC voltages, measure current, and check ohms with the digital multimeter.


• Ability to read schematic drawings.


• Ability to use a standard set of tools

Qualifications

• High School Diploma or equivalent.


• Excellent customer service skills.


• Knowledge of Automotive repair is a plus


• Working knowledge of standard business practices.


• Superior verbal and written communication skills.Valid driver's license to operate a company vehicle.


• Basic computer data entry skills.


• Ability to lift moderate to heavy items required.


• Ability to stand, sit, stoop, bend, crawl, and crouch in extreme hot and cold conditions.


• Ability to travel, work outside normal operating hours