Field Service Technician

Boutique Recruiting; Rockford (IL); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Company vehicle

Overtime pay after 40 hours

Healthcare plans (BCBS Illinois)

401(k) with employer match

Paid time off

Specialized training

Job summary

Boutique Recruiting is seeking a Field Service Technician to service industrial inkjet and coding equipment across a Northern Illinois territory, with regular Rockford, IL visits and monthly Cedar Rapids travel. A company vehicle is provided for work and personal use.

The role involves diagnosing, repairing, and maintaining equipment, with opportunities for growth across sites using similar tech. Travel within the territory and occasional overtime are expected.

Qualifications

• 4 to 6 years of relevant technical experience or equivalent military technical experience.
• Strong electromechanical background with diagnostics, troubleshooting, electronics, and software-driven systems.
• IT and networking skills sufficient to support laser systems and communications-heavy equipment.
• Professional, customer-facing presence with strong written and verbal communication.
• Organized, proactive approach to managing a service territory, work orders, and parts inventory.
• Ability to work flexible hours, including occasional overtime and infrequent weekend work.
• Willingness to travel within the territory and occasional trips to nearby states.
• Residence in or near Rockford, IL area preferred; strong candidates outside may be considered.

Responsibilities

• Diagnose, troubleshoot, and repair industrial inkjet and coding equipment at customer locations.
• Perform preventative and predictive maintenance on a regular schedule.
• Provide on-site service across a Northern Illinois territory with weekly and monthly site visits.
• Analyze printer performance data and produce reports identifying issues and resolutions.
• Track work orders and cases in the service system and document outcomes.
• Manage on-site parts inventory and order replacements to minimize downtime.
• Communicate clearly with customers about technical issues and resolutions.
• Coordinate coverage with nearby technicians and assist teammates as needed.

Skills

Electromechanical

Diagnostics

Troubleshooting

Electronics

Software-driven systems

IT & networking

Customer-facing

Travel readiness

Organized

Job description

Position Title: Field Service Technician

Industrial coding and marking equipment keeps production lines moving, and the technicians who service it carry real responsibility for customer uptime. This Field Service Technician role covers a Northern Illinois territory, with the largest customer site visited roughly once a week and significant work in Rockford, IL. A trip to Cedar Rapids, IA occurs about once a month, typically for one day. The position provides a company vehicle that may be used for personal as well as work purposes.

The technician joins a regional network of approximately five peers located within one to one and a half hours. Team members trade coverage and help one another when an evening assignment or urgent need arises. Training covers a specialized proprietary printing technology, and strong performance can lead to additional responsibilities and opportunities at other sites that use similar equipment. Work is field-based, with schedules typically set two to three weeks in advance and occasional access to an office about 1.5 hours away.

Salary Range: $68,000 - $73,000 / Year DOE

Field Service Technician Responsibilities

• Diagnose, troubleshoot, and repair industrial inkjet and coding and marking equipment at customer locations, restoring printers to full operation
• Perform preventative and predictive maintenance on a regular schedule, including cleaning, proactive checks, and rotating units in and out of service, to reduce emergency service calls
• Provide on-site service across a Northern Illinois territory, including weekly visits to the largest customer, regular work in Rockford, IL, and monthly travel to Cedar Rapids, IA
• Analyze printer performance data from a cloud-based monitoring system and produce reports that identify problem areas and document resolutions
• Track work orders and cases in the service system, documenting issues and outcomes accurately
• Manage on-site parts and supplies inventory, ordering replacement components to minimize customer downtime
• Communicate directly with customers, explaining technical issues clearly and keeping them informed
• Coordinate coverage with nearby technicians and assist teammates when an assignment requires additional support

Field Service Technician Requirements

• 4 to 6 years of relevant technical experience, or equivalent military technical experience
• Strong electromechanical background, with working skill in diagnostics, troubleshooting, electronics, and software-driven systems
• IT and networking skills sufficient to support laser systems and communications-heavy equipment
• Professional, customer-facing presence, with strong verbal and written communication skills
• Organized, proactive, and accountable approach to managing a service territory, work orders, and parts inventory
• Ability to work flexible hours, including occasional overtime in response to customer needs, with infrequent weekend work
• Willingness to travel within the territory, including recurring trips to Dakota, IL and Cedar Rapids, IA
• Residence in or near the Rockford, IL area, or south toward Elgin, IL, is the ideal home base, but strong candidates living slightly outside this area will also be considered.
• Experience with industrial printing, printer, or coding and marking equipment is preferred
• Military technical background or industrial maintenance experience is preferred
• Experience with inventory control and ordering replacement parts is preferred

Benefits

• Company vehicle provided for both work and personal use
• Overtime pay after 40 hours, with paid time beginning when the technician leaves home and ending upon return, and double time for Sunday work
• Choice of two healthcare plans through BCBS of Illinois, a traditional PPO and a high deductible health plan, with benefits eligibility beginning the first of the month following the start date
• 401(k) with a 100% employer match on the first 4% and a 50% match on the next 2%
• Paid time off including 10 vacation days, 5 sick days, and 2 floating holidays
• Specialized training on proprietary printing technology, with opportunities to take on added responsibility or support other sites over time