Field Service Technician

ABB; Richmond (VA); On-site; USD 49,000 - 92,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you will play a key role in delivering exceptional customer service and technical expertise. This dynamic position involves executing service work, identifying operational improvements, and ensuring customer satisfaction through effective communication. With a focus on quality and safety, you will work closely with clients to enhance their operations while enjoying the opportunity for professional growth and development. If you're passionate about making a difference and ready to take your career to the next level, this role offers a compelling path forward.

Qualifications

• 2+ years’ experience in field service or military experience preferred.
• Ability to travel 75% for on-site service tasks.

Responsibilities

• Execute service work per customer expectations and ABB guidelines.
• Identify opportunities to improve customer operations on-site.

Skills

Customer Service

Technical Analysis

Communication Skills

Project Management

Education

High School Diploma/GED

Bachelor’s in Electrical Engineering

Associates Degree

Tools

Microsoft Office

MS Project

Job description

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Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.
  
  

Qualifications for the role

• High School Diploma/GED and 2 or more years’ experience
• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment preferred
• Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant Military experience and or field service experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results
• Ability to travel 75% (occasional nights and weekends)
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
  
  

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually.

myBenefitsABB.com

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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