Field Service Technician

System One; Raleigh (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

System One is seeking a Field Service Technician to install, inspect, modify, remove, and service Direct Load Control devices in residential settings. This hands-on role requires extensive travel and the ability to work independently while delivering professional customer service.

Ideal candidates will have a High School Diploma or equivalent and 1–3 years in HVAC, electrical, or related technical fields, with a willingness to travel and perform on-call responsibilities.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in HVAC, electrical, lighting, controls, mechanical systems, construction, building maintenance, home inspection, weatherization or renewable energy.
• Basic mechanical and technical aptitude and comfort with hand tools.

Responsibilities

• Install, inspect, modify, remove, and service Direct Load Control devices.
• Troubleshoot basic electrical, mechanical, HVAC, and equipment issues.
• Demonstrate understanding of residential air conditioning systems.

Skills

Customer service

Communication

Hand tools

Documentation

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Field Service Technician – Direct Load Control

Pay: $24/hour
Travel: Up to 95%
Schedule: Full-time; occasional weekend travel and on-call rotation required
Education: High School Diploma or equivalent

Position Overview

We are seeking a Field Service Technician to support residential energy programs through the installation, inspection, modification, removal, and service of Direct Load Control (DLC) devices.

This is a hands‑on field position that is ideal for someone with basic HVAC, electrical, mechanical, construction, or technical experience who enjoys working independently and interacting with customers. Extensive travel is required, and candidates must be comfortable traveling to different job sites as needed.

Responsibilities

• Install, inspect, modify, remove, and service Direct Load Control devices
• Troubleshoot basic electrical, mechanical, HVAC, and equipment‑related issues
• Demonstrate a basic understanding of residential air conditioning systems
• Use hand tools and equipment safely and effectively
• Follow safety procedures, customer requirements, and quality standards
• Provide professional and courteous customer service while working in residential settings
• Complete required documentation, data entry, inventory counts, and service reports
• Perform routine vehicle safety inspections and help maintain assigned fleet vehicles
• Assist with warehouse organization, inventory, and equipment storageParticipate in an after‑hours on‑call rotation
• Travel to job sites, including occasional weekend travel, based on customer and project needs
• Work independently while also collaborating with a field team
• Complete additional projects and duties as assigned

Qualifications

• High School Diploma or equivalent
• 1–3 years of experience in one or more of the following areas preferred:
  • HVAC
  • Basic electrical wiring
  • Lighting
  • Controls
  • Mechanical systems
  • Construction
  • Building maintenance
  • Home inspection
  • Weatherization
  • Renewable energy
• Basic mechanical and technical aptitude
• Comfortable using hand tools and performing hands‑on work
• Basic understanding of HVAC or residential building systems
• Strong customer service and communication skills
• Comfortable working in a fast‑paced environment with a variety of responsibilities
• Self‑motivated, organized, and able to work independently with limited supervision
• Basic computer skills, including Microsoft Word, Excel, and Outlook
• Strong attention to detail and ability to complete accurate documentation
• Valid driver's license and reliable transportation
• Willingness to travel up to 95%

This is a great opportunity for someone with a hands‑on technical background who enjoys field work, customer interaction, and traveling to different job sites.

Ref: #672-STS Chicago