Energy Wise Home - Field Technician

Franklin Energy / AM Conservation; Wilmington (NC); On-site; USD 30,000 - 33,000; Full time

Job summary

Franklin Energy is seeking a field technician to install, inspect, modify, remove and service Direct Load Control devices in residential markets. You will demonstrate basic HVAC aptitude, work with electrical and mechanical principles, and ensure safety and quality standards are met.

The role requires reading technical documents, strong customer service, and the ability to travel as needed and participate in on-call rotations.

Qualifications

• High School diploma or equivalent required.
• 1-3 years of experience in wiring, lighting, HVAC, or related technologies.
• Mechanical and technical aptitude required.
• Basic construction knowledge.
• Basic knowledge of building science/energy auditing.

Responsibilities

• Install, inspect, modify, remove and/or service DLC devices.
• Demonstrate HVAC technical aptitude and understanding.
• Work safely with electrical/electronic systems and mechanical principles.
• Understand air conditioning system components.
• Meet customer specifications and company quality standards.
• Participate in on-call rotation for after-hours service.
• Complete inventory counts and submit reports as requested.
• Maintain clean and organized warehouses and fleet areas.
• Travel to job sites as needed and occasionally on weekends.

Skills

Customer service

Reading safety docs

Detail-oriented

Written and verbal communication

Data entry

MS Office (Word, Excel, Outlook)

Independent work

Diversity & inclusion

Education

High School diploma or equivalent

Basic wiring/lighting/HVAC knowledge

Mechanical/technical aptitude

Building science knowledge

Experience with installing technologies

Tools

Microsoft Office

Job description

Position Summary

This position is responsible for performing the installation, removal, modification, inspection, and/or service of a specific type or set of types of Direct Load Control devices while exhibiting safe, courtesy, and helpful behavior and maintaining compliance with company standards. Services are targeted to the residential markets.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Perform all required duties as directed to install, inspect, modify, remove and/or service DLC devices
• Exhibit basic HVAC technical aptitude and understanding
• Perform work requiring electrical/electronic usage and mechanical theories and principles
• Navigate and understand basic operating components of air conditioning systems
• Provide a professional appearance appropriate for a representative of our organization and the client
• Ensure the meeting of customer specifications and company quality standards
• Complete special projects as assigned
• Work in a team atmosphere to collaborate and continuously improve operations year after year
• Occasional weekend travel to a job site to accommodate a customer's need may be required
• Participate in the On-Call Rotation system for after-hours service calls
• Conduct inventory counts and submit inventory reports as requested by management.
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Position Requirements

Education and Experience

• High School diploma or equivalent required.
• 1-3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
• Mechanical and technical aptitude required.
• Basic construction knowledge
• Basic knowledge of building science/energy auditing
• Experience in installing technologies, manual labor and using tools. - Preferred
• Background in one or more of the following: - Preferred
  • Building science and design
  • Building envelope
  • Weatherization or related fields
  • Building maintenance
  • Home inspection
  • HVAC, lighting, controls or renewable energy

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Self-motivated and able to work independently with limited supervision
• Committed to diversity and inclusion

Licenses & Certifications

• Valid driver's license

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $22.00 to $24.00 Per Hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

• medical, dental, and vision coverage
• retirement benefits
• paid time off
• paid holidays
• other company-sponsored benefits and programs

Travel Requirements

• Willingness to travel up to 95%