Field Service Technician

System One; Charlotte (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

System One is seeking a Field Technician to support residential energy programs through the installation, inspection, modification, removal, and service of Direct Load Control devices at customer sites.

This hands-on role is ideal for someone with HVAC, electrical, mechanical, construction, or related technical trade experience who can work independently, travel to sites, and provide professional customer service.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of related experience preferred.
• Valid driver''s license required.
• Strong mechanical/technical aptitude and safety mindset.
• Comfort with travel up to 95%.

Responsibilities

• Install, inspect, modify, remove, and service Direct Load Control devices.
• Troubleshoot basic electrical, mechanical, HVAC, and equipment issues.
• Demonstrate understanding of residential air conditioning systems.
• Use hand tools safely and effectively.
• Follow safety procedures, customer requirements, and quality standards.
• Provide professional customer service in residential settings.
• Complete documentation, data entry, and service reports.
• Perform routine vehicle safety inspections and maintain fleet vehicles.
• Assist with warehouse organization and inventory.
• Participate in an after-hours on-call rotation.
• Travel to job sites, including occasional weekend travel.
• Work independently and with a field team.

Skills

Customer service

Communication skills

Independence

Attention to detail

Travel readiness

Problem-solving

Hands-on

Multi-tasking

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Pay: $24/hour
Travel: Up to 95%
Schedule: Full-time; occasional weekend travel and on-call rotation required
Education: High School Diploma or equivalent

Position Overview

We are seeking a Field Technician to support residential energy programs through the installation, inspection, modification, removal, and service of Direct Load Control (DLC) devices.

This is a hands-on field position that is a great fit for someone with experience or training in HVAC, electrical, mechanical systems, construction, or other technical trades. The ideal candidate is comfortable working independently, interacting with customers, using tools, and traveling to different job sites as needed.

Responsibilities

• Install, inspect, modify, remove, and service Direct Load Control devices
• Troubleshoot basic electrical, mechanical, HVAC, and equipment-related issues
• Demonstrate a basic understanding of residential air conditioning systems
• Use hand tools and equipment safely and effectively
• Follow safety procedures, customer requirements, and quality standards
• Provide professional and courteous customer service while working in residential settings
• Complete required documentation, data entry, inventory counts, and service reports
• Perform routine vehicle safety inspections and help maintain assigned fleet vehicles
• Assist with warehouse organization, inventory, and equipment storage
• Participate in an after-hours on-call rotation
• Travel to job sites, including occasional weekend travel, based on customer and project needs
• Work independently while also collaborating with a field team
• Complete additional projects and duties as assigned

Qualifications

• High School Diploma or equivalent
• 1-3 years of experience in one or more of the following preferred:
  • HVAC
  • Basic electrical wiring
  • Lighting
  • Controls
  • Mechanical systems
  • Construction
  • Building maintenance
  • Home inspection
  • Weatherization
  • Renewable energy
• Strong mechanical and technical aptitude
• Basic construction knowledge
• Basic understanding of building science or energy auditing
• Comfortable using hand tools and performing hands-on work
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple responsibilities
• Self-motivated, organized, and able to work independently with limited supervision
• Basic computer skills, including Microsoft Word, Excel, and Outlook
• Strong attention to detail and ability to complete accurate documentation
• Valid driver's license
• Reliable transportation
• Willingness to travel up to 95%

This is a hands-on field opportunity for someone with a technical or skilled-trades background who enjoys working with equipment, solving problems, interacting with customers, and traveling to different job sites.

Ref: #672-STS Chicago