Field Service Technician

ECM USA; Pleasant Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

ECM USA is seeking a Field Service Technician to install, maintain, troubleshoot, and repair advanced industrial equipment at customer sites. This role involves independent work, travel up to 75–85%, and handling electrical/mechanical tasks with safety in mind.

Ideal candidates have 6+ months in related fields, mechanical and electrical experience, and strong PC skills (Word, Excel, Outlook). English fluency is required; Spanish/French are a plus.

Qualifications

• Fluent English required; Spanish/French helpful.
• 6+ months of related field experience.
• Mechanical and electrical experience.
• Strong PC skills: Word, Excel, Outlook.

Responsibilities

• Install, maintain, troubleshoot, and repair industrial equipment at customer sites.
• Troubleshoot and debug PLC programs with assistance.
• Maintain robotics systems and write accurate service reports.
• Travel as needed and adapt to schedule changes.

Skills

English fluency

Mechanical aptitude

Electrical experience

PC software knowledge

Foreign language advantage

Tools

AutoCAD

Job description

TURN YOUR MECHANICAL SKILLS INTO A REWARDING CAREER WITH A GLOBAL LEADER IN INDUSTRIAL TECHNOLOGY!

SUMMARY:

As a Field Service Technician, you'll work at customer sites installing, maintaining, troubleshooting, and repairing advanced industrial equipment. This role is ideal for dependable, hands-on problem solvers who enjoy working independently, traveling to different locations, and tackling new technical challenges. If you're safety-minded, mechanically inclined, and eager to grow your skills, we'd love to have you on our team.

This position requires everyday maintenance and operation of equipment that will interfere with artificial pulse generators within the body due to substantial electromagnetic field. Applicants with Pacemakers or equivalent cannot be considered for this position.

TRAVEL AND WORK CONDITIONS

Must be able to travel up to 75-85% of the time; must be able to withstand a 8-hour flight if needed. A valid driver’s license and good driving record are required.

JOB DUTIES AND RESPONSIBILITIES (general but not limited to)

• oWorks as part of an installation team to assemble complex mechanical systems including:
• oMechanical assembly
• oPower Start Up
• oCold and hot testing
• Preforms scheduled service work, repairs, modifications, and troubleshooting at various Customer sites.
• Assist with troubleshooting and de-bugging PLC programs.
• Maintains, repairs, and troubleshoots robotics systems independently. Prior robotics experience would be beneficial.
• Completes accurate reports and other paperwork documenting associated work for internal and Customer records.

ADDITIONAL EXPECTATIONS

• oFinancially capable of supporting travel expenses between reimbursement cycles.
• oPhysically able to lift and carry up to 50lbs, stand and kneel for long periods of time and work in tight or confined spaces.
• oMust understand electrical and mechanical drawings.
• oAbility to Wire, Weld, and Pipe Fitting a plus.
• oMaintains cleanliness of onsite location and finishing details, including wire/cable positions, decluttering, placing tools and materials back in their proper storage spaces, and helping team to do the same.
• oCreate and promote positive relationships with the customer; represents and upholds reputation of the company.
• oMust be flexible to travel needs and adapt to schedule changes as they arise.

REQUIRED EDUCATION AND EXPERIENCE

• o6+ months of experience in related field.
• oMechanical and electrical experience.
• oExperience in troubleshooting, repair, and maintenance of industrial commercial equipment is a plus.
• oStrong software and PC skills (notably Word, Excel, Outlook, AutoCAD).
• oMust be English fluent. Spanish and/or French speaking would be an advantage.
• oExperience with heat treating equipment is a plus.

SALARY

$55,000–$75,000 annually based on experience level, role requirements, and opportunities for advancement.