Field Service Technician

Premier Magnesia, LLC; Plano (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to provide exceptional support for customer accounts in the South-Central USA. This role involves troubleshooting mechanical, electrical, and plumbing systems, ensuring a high standard of service through collaboration with various teams. The ideal candidate will have strong technical problem-solving skills and a solid background in mechanical systems, along with excellent customer service abilities. Join a forward-thinking company that values your expertise and offers a dynamic work environment where you can thrive.

Qualifications

• 5-7 years of experience in preventative/predictive maintenance.
• Strong understanding of mechanical, electrical, and plumbing systems.

Responsibilities

• Provide field support for customer accounts in South-Central USA.
• Collaborate with trades, contractors, and engineers for excellent service.

Skills

Troubleshooting mechanical systems

Electrical controls

Customer service

Time management

Technical problem-solving

Mathematical proficiency

Education

Bachelor's degree in Mechanical or Electrical Engineering

Formal training in related construction trades

Tools

Web-based systems

Job description

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Description

The Field Service Technician will be responsible for providing field support for customer accounts in the South-Central USA region, based out of Dallas/Fort Worth, TX. The role involves troubleshooting mechanical, electrical, and plumbing system issues, as well as documenting and tracking work hours and project-related costs. The technician will collaborate with skilled trades, contractors, engineers, sales teams, purchasing, accounting, and other resources to ensure excellent service for customer accounts within the assigned territory.

Qualifications

• Formal training in Mechanical, Electrical, Engineering disciplines, or related construction trades. Bachelor's degree is preferred.
• 5-7 years of prior experience in preventative/predictive maintenance with industrial mechanical or fluid handling/pumping systems. A basic understanding of fabrication, metals, welding, project estimation, electrical controls, and mechanical systems in an industrial environment is essential. Strong troubleshooting and technical problem-solving skills are required.
• Advanced computer skills, ability to work with web-based systems.
• Ability to work independently to achieve assigned tasks.
• Excellent customer service, time management, and personal organizational skills.
• Attention to detail, mathematical proficiency, and ability to document and track service accounts effectively and thoroughly.
• Will be required to be on-call 24/7 on a rotating basis.
• Must have reliable transportation and a clean driving record.
• Required travel up to 25%.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Chemical Manufacturing

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