Field Service Technician

Toyota Material Handling PennWest, Inc.; Phoenixville (Chester County); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Service vehicle + gas card

Training & development

Job summary

TOYOTALIFT NORTHEAST is seeking a Field Service Technician to diagnose and repair material handling equipment at customer sites. You will communicate with customers, perform inspections, and ensure safe, efficient operation of equipment.

The role emphasizes hands-on diagnostics, ownership of repairs, and reliable service delivery in a dynamic field setting for long-term customer relationships.

Qualifications

• Experience in mechanical, electrical, automotive, diesel, material handling, or related repair fields.
• Strong troubleshooting and problem-solving mindset.
• Effective communication with customers and internal teams.

Responsibilities

• Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).
• Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
• Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
• Work safely and follow all company safety policies and industry’s best practices.
• Complete accurate, organized service documentation and submit within required timelines.
• Manage Work-in-Process (WIP) to ensure jobs are completed efficiently and on schedule.
• Collaborate with Coordinators, Parts personnel, and Customer Service/Sales teams to support smooth service delivery.
• Maintain and safely operate a company-provided service vehicle, including parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company through professional appearance, communication, and customer service.
• Support the Service Department with special projects and additional duties as needed.

Skills

Mechanical repair

Electrical repair

Diesel knowledge

Material handling

Troubleshooting

Customer communication

Independent work

Job description

TOYOTALIFT NORTHEAST: YOUR PREMIER DESTINATION FOR MATERIAL HANDLING EQUIPMENT ON THE EAST COAST.

At ToyotaLift Northeast, we’re dedicated to understanding your goals—both short-term and long-term. We work closely with our customers to deliver tailored solutions across every area of their business, supporting your growth and sharing our knowledge every step of the way. With seven locations across the region and a history of excellence, we provide our customers with the best service and quality equipment available.

We’re looking for a skilled and customer-focusedField Service Technicianwho enjoys solving problems, working independently, and making a direct impact on customer operations every day. In this role, you’ll diagnose and repair material handling equipment at customer sites, communicate directly with customers, and keep their equipment running safely and efficiently.

If you like variety in your work, owning your results, and having the tools you need to succeed this is the role for you.

What We Offer

• Competitive compensation
• Company service vehicle + gas card
• Training and development opportunities
• Stable, growing industry with long-term customer relationships

Who Thrives Here

This role is a great fit for technicians who:

• Enjoy being out in the field and not stuck behind a desk
• Like building relationships with customers
• Appreciate having independence and ownership in their day
• Care about doing work the right way — not the fastest way

What You’ll Do

• Serve as a trusted technical resource for our customers and internal teams.
• Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).
• Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
• Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
• Work safely and follow all company safety policies and industry’s best practices.
• Complete accurate, organized service documentation and submit within required timelines.
• Manage Work-in-Process (WIP) to ensure jobs are completed efficiently and on schedule.
• Collaborate with Coordinators, Parts personnel, and Customer Service/Sales teams to support smooth service delivery.
• Maintain and safely operate a company-provided service vehicle, including parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company through professional appearance, communication, and customer service.
• Support the Service Department with special projects and additional duties as needed.

What We’re Looking for:

• Experience in mechanical, electrical, automotive, diesel, material handling, or related repair fields
• Valid driver’s license and clean driving record
• Strong troubleshooting and problem-solving mindset
• Effective communication skills (customer and internal)
• Ability to work independently in the field
• Focus on producing accurate paperwork and documentation

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to travel
• Must be able to continuously talk, hear and speak with good articulation and voice control.
• Must be able to use fingers and hands to handle, feel and reach with hands and arms to lift, file and handle inventory
• Must be able to work in a fast-paced environment under significant stress and meet high performance demands
• Ability to stand and walk for 10 hours
• Must be able to lift up to 70 pounds at times
• Ability to lift/move 150 pounds with additional support
• Must be able to life, bend, twist, kneel, crouch, crawl continuously

ToyotaLift Northeast is an Equal Opportunity Employer and Drug Free Workplace.

This employer participates in the E-Verify program.

EEO is the Law

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