Field Service Technician

Sika AG; Phoenix (AZ); Remote; USD 40,000 - 60,000; Full time

Job summary

Sika AG is seeking a dispenser technician to provide field service for dispensing equipment in the concrete admixture sector. This remote role involves installation, maintenance, and troubleshooting of equipment at customer locations, ensuring excellent service and customer satisfaction. The ideal candidate will have mechanical and electrical aptitude, with the ability to work independently and manage time effectively.

Benefits

401k with Generous Company Match

Bonuses

Medical, Dental, and Vision Benefits

Disability Insurance

Paid time off, paid holidays

Floating holidays + Paid Volunteer Time

Wellness/Fitness Reimbursements

Professional Development Opportunities

Employee Referral Program

Qualifications

• Experience in maintenance or mechanical/electrical fields.
• Knowledge of electrical, pneumatic, and mechanical concepts.
• Ability to lift 50 lbs and climb ladders.

Responsibilities

• Travel to customer locations for installation and maintenance of dispensing equipment.
• Troubleshoot and repair equipment as necessary.
• Maintain inventory of equipment and parts.

Skills

Mechanical aptitude

Electrical aptitude

Problem-solving

Customer service

Education

Associate's Degree in mechanical or electrical technology

Job description

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

As a dispenser technician you will provide field service to the concrete admixture sales team in the installation and support of dispensing equipment at customer locations; troubleshoot and repair equipment as necessary. The employee in this position works remotely within established policies and procedures. Sika Corporation will supply a vehicle, cell phone, tools, and necessary equipment to meet the jobs needs. On the job training is provided by Sika Corporation for this unique industry position.

Specific Responsibilities:

• Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
• Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed. Assist the customer in the use and maintenance of equipment.
• Maintain inventory of equipment and parts; insure availability of all materials needed to install and maintain dispensing equipment.
• Work closely with sales team and customers to insure excellent customer satisfaction with product and service and to resolve issues.
• Act as liaison between sales personnel and customers in responding to issues and/or problems.
• Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.

Qualifications

• Maintenance or other experience demonstrating mechanical and electrical aptitude and ability.
• Associate's Degree in mechanical or electrical technology a plus, but not required.
• Must have some working knowledge of basic electrical, pneumatic, and mechanical concepts.
• Must have the physical ability to climb ladders, lift 50lbs frequently, and bend and stretch to perform tasks.
• The ability to work flexible hours to support business and customer demands is required.
• Must be able to maintain and perform repairs on equipment.
• Must be self-motivated, manage time wisely, work independently and demonstrate initiative.
• A valid state motor vehicle operator's license is required with an acceptable driver history.
• Must be comfortable driving long distances.

Additional Information

· 401k with Generous Company Match

· Bonuses

· Medical, Dental, and Vision Benefits

· Disability Insurance

· Paid time off, paid holidays

· Floating holidays + Paid Volunteer Time

· Wellness/Fitness Reimbursements

· Professional Development Opportunities

· Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication

and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.