Field Service Technician

ID Technology; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision programs

Generous paid time off program

Retirement savings plan with company match

Job summary

ID Technology is seeking a dedicated Field Service Technician based in the Philadelphia area. This position focuses on the installation, demonstration, maintenance, and repair of marking, coding, and labeling equipment, ensuring superior customer service.

The ideal candidate will have experience with electro-mechanical equipment, strong communication skills, and the ability to be on the road 60% of the time. Benefits include comprehensive health coverage and a retirement savings plan.

Qualifications

• Experience in repair and troubleshooting of electro-mechanical equipment.
• Ability to identify customer needs and match solutions with company products/services.
• Computer literacy, especially with MS Office; Syteline is a plus.

Responsibilities

• Install, demonstrate, maintain, and repair marking, coding, and labeling equipment.
• Develop reports in keeping with company reporting mechanisms.
• Keep current on trends from both market and technical perspectives.

Skills

Repair and troubleshooting of electro-mechanical equipment

Ability to identify customer needs

Strong technical, communication, and organizational skills

Education

PMMI certification

Tools

MS Office

Syteline

Job description

Field Service Technician

ProMach is seeking a customer‑focused, mechanically inclined individual for a Field Service Technician position located in or near Trenton, NJ or Philadelphia, PA. The role focuses on installing, demonstrating, maintaining, and repairing marking, coding, and labeling equipment, while ensuring superior service to our customers.

Responsibilities

• Install, demonstrate, maintain, and repair marking, coding, and labeling equipment.
• Develop reports in keeping with company reporting mechanisms.
• Attend trainings and meetings as required by leadership.
• Assist in office‑based duties when not required to be in the field.
• Keep current on trends from both market and technical perspectives.

Qualifications

• Experience in repair and troubleshooting of electro‑mechanical equipment.
• Ability to identify customer needs and match solutions with company products/services.
• Knowledge of industry and applications.
• PMMI certification (company provided).
• Computer literacy, especially MS Office; Syteline a plus.
• Ability to be on the road 60% of the time, including overnight trips.
• Dependable vehicle and good driving record; Real ID or passport required for travel.
• Ability to conduct business in an ethical, successful manner.
• Strong technical, communication, and organizational skills.
• Self‑motivated with a desire to achieve personal professional growth.

Benefits

As a ProMach employee you receive a total compensation package that includes salary, comprehensive medical, dental, and vision programs, life insurance, a generous paid time off program, a retirement savings plan with company match, short‑term incentive opportunities, disability insurance, and a wellness program. There is no waiting period for benefits—eligibility begins on your first day of employment.

Equal Employment Opportunity & Accommodations

ProMach is an Equal Opportunity Employer. ProMach uses E‑Verify to verify employment eligibility. ProMach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact us to request accommodations.