Field Service Technician

Eastern Mechanical Services, Inc; Oxford (CT); On-site; USD 47,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Life insurance

Vision insurance

Disability insurance

401(k) plan

Company iPhone

Company vehicle

Company credit card

Paid holidays

Paid time off

Job summary

Eastern Mechanical Services, Inc. is seeking a Field Service Technician for a full-time, on-site role based in Oxford, CT.

You will install, maintain, and repair mechanical systems at customer locations, diagnose issues, perform preventative maintenance, and document work in service reports. You will interact with customers to explain findings, provide updates, and ensure safety practices while coordinating with the office and other field staff to meet schedules and quality standards.

Qualifications

• Strong mechanical aptitude with installation, maintenance, and repair experience.
• Ability to read technical documents, schematics, and service manuals.
• Solid troubleshooting and problem-solving skills for mechanical and electrical issues.
• Effective communication and customer service skills to interact with clients on-site.
• Good organizational skills with accurate documentation of service activities and materials used.
• Commitment to safety practices, PPE usage, and regulatory standards.
• Ability to work independently in the field and manage daily schedules.
• Valid driver’s license and reliable transportation to travel to Oxford, CT area.
• High school diploma or equivalent; technical or vocational training preferred.
• Prior field service or mechanical trade experience is beneficial; licenses a plus.
• Group health benefits and 401K eligibility after 30 days are described in the benefits package.

Responsibilities

• Install, maintain, and repair mechanical systems and equipment at customer locations.
• Diagnose mechanical issues, perform routine inspections, and conduct preventative maintenance.
• Document all work performed in service reports and communicate updates to customers.
• Explain findings and recommended solutions clearly to clients on-site.
• Adhere to safety practices and keep tools and equipment in good working order.
• Collaborate with office staff and other technicians to meet service schedules and quality standards.

Job description

Company Description Eastern Mechanical Services, Inc. has been providing mechanical services since 1985, with a strong focus on quality workmanship and attention to detail. The organization values employees who treat each client as a top priority, delivering reliable and responsive service. EMS emphasizes exemplary mechanical service as the foundation of its success and reputation in the industry. Team members work collaboratively from the office to the field to maintain high standards of craftsmanship. Applicants can expect to join a company that takes pride in its work and strives to stand out from competitors through superior service.

Role Description The Field Service Technician is a full-time, on-site role based in Oxford, CT. This position is responsible for installing, maintaining, and repairing mechanical systems and equipment at customer locations, ensuring safe and efficient operation. Day-to-day responsibilities include diagnosing mechanical issues, performing routine inspections, conducting preventative maintenance, and documenting all work performed in service reports. The technician will interact with customers to explain findings, recommend solutions, and provide clear updates on service progress. The role also involves adhering to company safety practices, maintaining tools and equipment in good working order, and collaborating with office staff and other technicians to meet service schedules and quality standards.

Pay Range – $34-$55 per hour

Qualifications

• Strong mechanical aptitude and experience with installation, maintenance, and repair of mechanical systems or HVAC, plumbing, or related equipment.
• Ability to read and interpret technical documents, schematics, and service manuals, and apply them in the field.
• Solid troubleshooting and problem-solving skills to diagnose and resolve mechanical and electrical issues efficiently.
• Effective communication and customer service skills to interact professionally with clients, explain technical information clearly, and represent the company on-site.
• Good organizational skills, including accurate documentation of service activities, time, and materials used.
• Commitment to safety practices, including proper use of tools, PPE, and adherence to company and regulatory safety standards.
• Ability to work independently in the field, manage daily schedules, and adapt to changing priorities and job sites.
• Valid driver’s license and reliable transportation to travel to job locations in and around Oxford, CT.
• High school diploma or equivalent; technical or vocational training in mechanical systems, HVAC, or a related field is preferred.
• Prior field service or mechanical trade experience is strongly beneficial; certifications or licenses in relevant disciplines are a plus.
• Group health benefits coverage in our company plans commencing the 1st of the month after 30 days.
• Tier 1 dental benefits coverage in our company plans commencing the 1st of the month after 30 days.
• Fifty-thousand-dollar life insurance policy.
• Eye vision.
• Short-term and long-term disability insurance.
• Voluntary participation in the company’s 401K Plan, eligible the 1st of the month after 30 days. Eligible for Safe Harbor Employer Match of 5%, based on plan guidelines following completion of one year of employment.
• You will be issued an iPhone for company use, time keeping and intracompany communications. As required or needed you may be issued an iPad, laptop or other computer and other ancillary devices.
• You will be issued a company vehicle.
• You will be issued company credit card.
• 8 paid holidays annually, commencing after 90 days.
• Paid Time Off (PTO) – EMS provides all employees with PTO to be used for vacation, sick time and/or personal time.