Field Service Technician

Combined Public Communications; Orono (ME); On-site; USD 42,000 - 66,000; Full time

Job summary

Combined Public Communications is seeking a Field Service Technician to install, maintain, and repair telecommunications systems, including cabling and network tasks, in a correctional environment. This full-time role requires strong technical acumen and excellent customer service.

You will troubleshoot, interpret schematics, and collaborate with teams to ensure reliable, secure communications for varied facilities, with extensive travel expectations and a valid driver's license.

Qualifications

• HS diploma or GED required; technical training preferred.
• Proven telecom/field service experience.
• Strong understanding of telecom systems and components.
• Experience with business telephone systems (Avaya, Toshiba, Panasonic, Mitel).
• Telecom cabling, networking, and troubleshooting experience.
• Ability to read and interpret drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• Work well under pressure and manage multiple tasks.
• Excellent communication and customer service skills.
• Valid driver’s license with clean record; extensive travel.
• Must pass a background check.

Responsibilities

• Install, upgrade, and maintain telecom systems to meet requirements.
• Evaluate customer needs and recommend solutions.
• Perform routine testing to ensure peak performance.
• Diagnose and troubleshoot technical issues.
• Install and terminate low-voltage cabling (CAT5/CAT6).
• Perform basic networking tasks across Windows and Mac.
• Order and replace components for telecom systems and devices.
• Deliver exceptional customer service with clear communication.

Skills

Telecom cabling

Networking

Troubleshooting

Schematic reading

Customer service

Team collaboration

Education

High school diploma or GED

Technical training preferred

Tools

Avaya

Toshiba

Panasonic

Mitel

RJ45 connectors

CAT5/CAT6

Job description

Position Title: Field Service Technician

Department: Operations

Status: Full Time

Working in a Correctional Environment

Position Summary:

We are a rapidly growing telecommunications company seeking a dedicated and experienced Field Service Technician to join our team. This role is responsible for the installation, maintenance, and repair of customers’ telecommunications systems. The ideal candidate will have strong technical expertise, excellent problem-solving skills, a commitment to delivering outstanding customer service, and comfortable working in a correctional environment.

Key Responsibilities-

The duties listed below are representative and may not include all responsibilities:

• Install, upgrade, and maintain telecommunications systems to meet customer and company requirements.
• Evaluate customer needs and recommend appropriate solutions.
• Perform routine testing to ensure systems are operating at peak performance.
• Conduct diagnostic testing and troubleshooting to identify and resolve technical issues.
• Install and terminate low-voltage cabling, including CAT5 and CAT6, keystones, and RJ45 connectors.
• Perform basic computer networking tasks across Windows and Mac environments.
• Order and replace components for various telecommunications systems and devices.
• Deliver exceptional customer service by providing clear communication and professional support.

Qualifications:

• High school diploma or GED required; additional technical training preferred.
• Proven experience as a telecommunications or field service technician.
• Solid understanding of telecommunications systems and components.
• Experience in Business Telephone Systems installation and repair. (Avaya, Toshiba, Panasonic, Mitel, etc.)
• Telecom cabling, networking and troubleshooting experience.
• Ability to interpret and work from technical drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• Ability to perform effectively under pressure and manage multiple tasks.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record (extensive travel required).
• Must successfully pass a background check.

Employment Type & Benefits:

This is a full-time position offering a comprehensive benefits package, including: