Field Service Technician II (Lexington, KY)

Aventiv-Technologie; Kentucky; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vehicle stipend

Mileage reimbursement

Job summary

Aventiv is seeking a Field Service Technician II to support the Lexington, KY region. The role is field-based, not remote, with travel up to 100 miles one way and a $500 monthly vehicle stipend plus mileage reimbursement.

The technician will repair and install telecommunication equipment, manage inventories, and assist customers with training and troubleshooting while serving as a hybrid onsite/roving technician as needed.

Qualifications

• High school diploma or GED is required.
• At least 3 years of installation, repair and maintenance of telecom and networking devices.
• Experience with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology.
• Telephony experience including pulling cables and terminations up to 100 pair cables.
• Knowledge of network cabling standards (cat3, cat5, cat6).

Responsibilities

• Repairs, maintains, programs and installs telecom hardware and networking equipment per specifications.
• Repairs/installs phones, kiosks, tablets and related equipment in assigned facilities.
• Provide site surveys and support for pre-bid meetings or sales conferences.
• Coordinate with dispatchers for ETA and travel logistics.
• Troubleshoot complex issues across multiple departments.
• Assist in educating and training customers on products and services.

Skills

Windows OS

VOIP

Networking

Telephony wiring

Cable termination

Education

High school diploma or GED

Electronics certification/degree (preferred)

Job description

Field Service Technician II (Lexington, KY)

Job Category : Operations

Requisition Number : FIELD005251

• Full-Time
• Remote

Locations

Kentucky, USA

Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

**This position is a field-based, roving technician role supporting the Lexington, KY region and is not a remote position. Travel within the region may require driving up to 100 miles one way, and the role includes a $500 monthly vehicle stipend plus mileage reimbursement.**

Job Purpose: Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus’ products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools · Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Knowledge, Skills, and Abilities

• Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets
• Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality
• Negotiates alternatives means of resolving issues and escalates issues when necessary.
• Responds to requests from management and customers via phone, e-mail and/or with reporting
• Adheres to Field Service Standards and all Company policies.
• Self-starting, able to self-train on telephony-based product line
• Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
• Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management

Minimum Qualifications

• High school diploma or GED
• 3 years of installation repair and maintenance of telecom and networking devices.
• Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
• Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
• Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Preferred Qualifications

• Experience in conduit bending (EMT and Rigid)
• Electronics / Electrical Certification or Degree
• 6 years or more of related experience
• Wireless technology experience
• Previous experience working in law enforcement or correctional environment

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary and Benefits

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.