Field Service Technician

111 Cambria Company LLC; Omaha (NE); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Branded company vehicle

Health & dental insurance

Paid time off

401(k) with company match

Discretionary profit sharing

Tuition reimbursement

Employee discount

Professional development

Job summary

Cambria is seeking a Field Service Technician to serve as a brand ambassador in a customer-facing role. You will evaluate, document, and service Cambria during on-site visits while maintaining tools and promoting safety.

Ideal candidates have strong interpersonal skills, a background in customer service, and the ability to read blueprints and measurements. A valid driver’s license and willingness to travel locally are required.

Qualifications

• High school diploma or equivalent.
• Minimum 1-year field service or trade experience preferred.
• Valid Driver’s License and ability to pass MV background check.
• Excellent customer service and communication skills.
• Ability to lift up to 75 pounds and travel locally.

Responsibilities

• Provide outstanding customer service during on-site visits.
• Evaluate Cambria and perform service work as needed.
• Document and communicate on-site findings with the Regional Product Representative.
• Operate basic power tools and maintain tools and assets.
• Travel locally and overnight as required, using a company vehicle when provided.
• Promote Cambria safety standards and company policies.

Skills

Interpersonal skills

Customer-focused experience

Color perception

Blueprint reading

Tape measure usage

iPhone operation

Analytical and problem solving

Valid Driver’s License

Professional appearance

Education

High School diploma or equivalent

Tools

Google Suite

Microsoft Office

Salesforce

Job description

Job Description

The Field Service Technician is a service ambassador, representing Cambria in a customer-facing role. In this position, you will be responsible for professionally interacting with customers, evaluating, documenting, and servicing Cambria.

Essential Duties & Responsibilities

• Provide outstanding customer service to Cambria customers
• Articulate service solutions while setting proper expectations
• Evaluate Cambria during on-site visits and perform service work as needed
• Document and communicate on-site visit findings with the Regional Product Representative
• Operate basic power tools (hand polishers, seam setters, etc.) while performing service work on Cambria
• Maintain supplies and keep tools and assets in good working condition
• Represent the company well while driving and maintaining the company vehicle
• Practice and promote Cambria’s safety standards
• Perform other ad-hoc projects and duties as assigned by management

Qualifications & Skills

• Exceptional interpersonal and verbal communication skills
• Experience in a customer focused role
• Accurate color perception required
• Ability to read blueprints, tape measures and operate an iPhone
• Strong analytical and problem solving skills
• Valid Driver’s License, will require motor vehicle background check
• Professional appearance and demeanor required

Minimum Requirements

• Education: High School diploma or equivalent
• Experience: Minimum 1-year experience in a field service or trade position preferred

Systems

• Google Suite, Microsoft Office, Salesforce, ability to read technical drawings and documents

Additional Requirements

• Managerial Responsibilities: None
• Travel Requirements: Local and overnight travel required
• Physical Requirements: Ability to lift up to 75 pounds daily, drive for long periods of time. Must be able to stand, bend and twist while performing service work.

Cambria’s starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available. Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well‑being and fostering inclusivity and empowerment.

Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.

Cambria is a privately held, family‑owned company with an entrepreneurial vision. We bring a new perspective and approach to the countertop industry by providing our customers the highest quality natural quartz surfaces. With state‑of‑the‑art facilities combined with the work ethic of experienced employee teams, Cambria has rapidly become an industry leader and is the place for you if you are looking to advance your career by becoming a member of a growing and dynamic team.

Applicant Rights

Right to Work Cambria Participates in E-Verify