Field Service Technician

cambria; Omaha (NE); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with match

Paid Time Off

Job summary

Cambria is seeking a Field Service Technician to represent the company in customer-facing situations in Omaha, NE. You will interact professionally with customers, assess needs, and perform on-site service and repairs of Cambria products.

The role requires strong communication, color perception, and the ability to read blueprints and measurements. A valid driver's license and willingness to travel locally are essential; a branded vehicle or mileage reimbursement is provided.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year in field service or trade role preferred.
• Experience with Google Suite, Microsoft Office, Salesforce.
• Ability to read technical drawings and documents.

Responsibilities

• Provide outstanding customer service to Cambria customers.
• Evaluate on-site visits and perform service work as needed.
• Document and communicate on-site findings with the Regional Product Representative.
• Operate basic power tools while performing service work.
• Maintain tools and assets in good working condition.
• Represent the company while driving and maintaining the company vehicle.
• Promote and adhere to Cambria's safety standards.
• Perform ad-hoc projects and duties as assigned by management.

Skills

Customer service experience

Verbal communication

Color perception

Read blueprints

Read tape measures

Problem solving

Valid driver’s license

Education

High School diploma or equivalent

Tools

Google Suite

Microsoft Office

Salesforce

iPhone

Job description

Job Description

The Field Service Technician is a service ambassador, representing Cambria in a customer-facing role. In this position, you will be responsible for professionally interacting with customers, evaluating, documenting, and servicing Cambria.

Essential Duties & Responsibilities

• Provide outstanding customer service to Cambria customers
• Articulate service solutions while setting proper expectations
• Evaluate Cambria during on-site visits and perform service work as needed
• Document and communicate on-site visit findings with the Regional Product Representative
• Operate basic power tools (hand polishers, seam setters, etc.) while performing service work on Cambria
• Maintain supplies and keep tools and assets in good working condition
• Represent the company well while driving and maintaining the company vehicle
• Practice and promote Cambria's safety standards
• Performing other ad-hoc projects and duties as assigned by management

Qualifications & Skills

• Exceptional interpersonal and verbal communication skills.
• Experience in a customer focused role
• Accurate color perception required
• Ability to read blueprints, tape measures and operate an iPhone
• Strong analytical and problem solving skills
• Valid Driver's License, will require motor vehicle background check
• Professional appearance and demeanor required

Minimum Requirements

• Education: High School diploma or equivalent
• Experience: Minimum 1-year experience in a field service or trade position preferred
• Systems: Google Suite, Microsoft Office, Salesforce, ability to read technical drawings and documents

Additional Requirements

• Managerial Responsibilities: None
• Travel Requirements: Local and overnight travel required
• Physical Requirements: Ability to lift up to 75 pounds daily, drive for long periods of time. Must be able to stand, bend and twist while performing service work.

Cambria's starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available.

Benefits

• Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account
• Life, Supplemental Life, and Disability Insurance
• Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares , our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.