Field Service Technician

Koch Office Group an EO Johnson Business Technologies Company; Northfield (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with 50% match up to 8%

Medical, dental, vision, and life ins.

Paid time off and holidays

Company-provided training and tools

Career growth opportunities

Job summary

EO Johnson Business Technologies is seeking a Field Service Technician to support high-speed production print, large format, and finishing equipment at customer sites. You will travel, diagnose issues, repair or maintain devices, and train customers on operation and best practices.

Ideal candidates bring strong mechanical/electrical aptitude, solid troubleshooting, excellent communication, and a valid driver's license. Willingness to travel and participate in ongoing training is required.

Qualifications

• High school diploma or GED required.
• Strong mechanical and electrical servicing aptitude.
• Ability to troubleshoot and work independently in fast-paced environments.
• Excellent customer-facing communication and professionalism.
• Detail-oriented, organized, and self-motivated.
• Comfortable with extended service calls, overtime, and some on-call nights/weekends.
• Valid driver’s license with good driving record.

Responsibilities

• Travel to customer locations to diagnose issues and perform repairs or preventive maintenance on multi-functional devices and production equipment.
• Troubleshoot mechanical, electronic, software, media, and network problems in high-volume environments.
• Communicate daily with dispatch, parts, management, sales, and technicians to ensure timely service.
• Train customers on equipment operation, functionality, and best practices.
• Maintain tools, computing devices, vehicle, and parts inventory in good condition.
• Participate in ongoing technical training, including occasional out-of-state travel.
• Identify opportunities for equipment upgrades or replacements and refer to sales.
• Accurately document service work and billable activities.

Skills

Mechanical aptitude

Troubleshooting

Customer communication

Detail oriented

Independent worker

Overtime availability

Driver's license

Education

High School Diploma or GED

Job description

Are you a hands-on problem solver who enjoys working with technology and helping customers succeed? EO Johnson Business Technologies is seeking a skilled and motivated Field Service Technician to support high-speed production print, large format, and finishing equipment at customer sites.

Your Role

• Travel to customer locations to diagnose issues and perform repairs or preventative maintenance on multi-functional devices, production print and finishing equipment
• Troubleshoot mechanical, electronic, software, media, and network-related problems in high-volume printing environments
• Communicate daily with dispatch, parts, management, sales, and fellow technicians to ensure timely and effective service
• Train customers on new equipment operation, functionality, and best practices
• Maintain EO Johnson-supplied tools, computing devices, vehicle, and parts inventory in organized, working condition
• Participate in ongoing technical training (self-paced, classroom, and group), including occasional out-of-state travel
• Identify opportunities for equipment upgrades or replacements and provide referrals to sales
• Accurately document service work and billable activities

What We’re Looking For

• High school diploma or GED
• Strong mechanical aptitude with experience servicing complex mechanical and electrical systems
• Ability to troubleshoot, problem-solve, and work independently in fast-paced environments
• Excellent customer-facing communication and professionalism
• Detail-oriented, organized, and self-motivated
• Comfortable working extended service calls, occasional overtime, and limited on-call nights/weekends
• Valid driver’s license and good driving record

Preferred

• College diploma in Electromechanical, IT, or related field (or equivalent military experience)
• Certifications such as CompTIA A+ or Network+

Why Join Us?

• Competitive compensation
• Industry-leading benefits, including 401(k) with 50% match up to 8%, medical, dental, vision, and life insurance
• Paid time off, holidays, parental leave, and disability coverage
• Company-provided training, tools, and technology
• A supportive, team-focused culture with long-term career growth opportunities

About EO Johnson Business Technologies

At EO Johnson Business Technologies, we simplify your workday. As a trusted, family- and woman-owned partner with over 69 years serving the Midwest, we deliver integrated workplace technology solutions that drive efficiency and results. Our offerings include managed IT services, managed print, secure document management, production print, wide-format solutions, and more — all backed by local experts and personalized service. As a SOC 2 Type 2 audited provider, we are committed to security, compliance, and operational integrity.

Equal Employment Opportunity

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.