Field Service Technician

Locknet Managed IT; Northfield (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(k) with 50% match up to 8%

Medical, dental, vision, and life 보험

Paid time off, holidays, parentalleave

Company-provided training, tools, and技

Team-focused culture and long-term成长

Job summary

EO Johnson Business Technologies is seeking a field service technician to diagnose and repair multi-functional devices and production print equipment at customer sites. You will travel to locations, troubleshoot complex mechanical and electronic systems, and provide hands-on training to customers on equipment operation and best practices.

You will maintain tools, vehicle, and inventory, and participate in ongoing training and occasional travel.

Qualifications

• High school diploma or GED.
• Strong mechanical and electrical systems aptitude.
• Ability to troubleshoot, problem-solve, and work independently in fast-paced environments.
• Excellent customer-facing communication and professionalism.
• Detail-oriented, organized, and self-motivated.
• Comfortable with extended service calls, occasional overtime, and limited on-call nights/weekends.
• Valid driver’s license and good driving record.
• College diploma in Electromechanical, IT, or related field (or equivalent military experience).
• Certifications such as CompTIA A+ or Network+.

Responsibilities

• Travel to customer locations to diagnose issues and perform repairs or preventative maintenance on multi-functional devices and production print equipment.
• Troubleshoot mechanical, electronic, software, media, and network-related problems in high-volume printing environments.
• Communicate daily with dispatch, parts, management, sales, and technicians to ensure timely service.
• Train customers on new equipment operation, functionality, and best practices.
• Maintain EO Johnson-supplied tools, computing devices, vehicle, and parts inventory in organized condition.
• Participate in ongoing technical training, including occasional out-of-state travel.
• Identify opportunities for equipment upgrades or replacements and provide referrals to sales.
• Accurately document service work and billable activities.

Skills

Mechanical aptitude

Troubleshooting

Customer communication

Independent work

Detail-oriented

Driver’s license

Education

High school diploma or GED

College diploma in Electromechanical, IT, or related field

CompTIA A+ or Network+ certifications

Job description

Job Details

• Job Location: Northfield, MN


• Position Type: Full Time


• Salary Range: $24.00 - $28.00 Hourly


• Job Category: Installation - Maint - Repair

Your Role:

• Travel to customer locations to diagnose issues and perform repairs or preventative maintenance on multi-functional devices, production print and finishing equipment


• Troubleshoot mechanical, electronic, software, media, and network-related problems in high-volume printing environments


• Communicate daily with dispatch, parts, management, sales, and fellow technicians to ensure timely and effective service


• Train customers on new equipment operation, functionality, and best practices


• Maintain EO Johnson-supplied tools, computing devices, vehicle, and parts inventory in organized, working condition


• Participate in ongoing technical training (self-paced, classroom, and group), including occasional out-of-state travel


• Identify opportunities for equipment upgrades or replacements and provide referrals to sales


• Accurately document service work and billable activities

What We’re Looking For:

• High school diploma or GED


• Strong mechanical aptitude with experience servicing complex mechanical and electrical systems


• Ability to troubleshoot, problem-solve, and work independently in fast-paced environments


• Excellent customer-facing communication and professionalism


• Detail-oriented, organized, and self-motivated


• Comfortable working extended service calls, occasional overtime, and limited on-call nights/weekends


• Valid driver’s license and good driving record

Preferred:

• College diploma in Electromechanical, IT, or related field (or equivalent military experience)


• Certifications such as CompTIA A+ or Network+

Why Join Us?

• Competitive compensation


• Industry-leading benefits, including 401(k) with 50% match up to 8%, medical, dental, vision, and life insurance


• Paid time off, holidays, parental leave, and disability coverage


• Company-provided training, tools, and technology


• A supportive, team-focused culture with long-term career growth opportunities

About EO Johnson Business Technologies

At EO Johnson Business Technologies, we simplify your workday. As a trusted, family- and woman-owned partner with over 69 years serving the Midwest, we deliver integrated workplace technology solutions that drive efficiency and results. Our offerings include managed IT services, managed print, secure document management, production print, wide-format solutions, and more — all backed by local experts and personalized service. As a SOC 2 Type 2 audited provider, we are committed to security, compliance, and operational integrity.

Equal Employment Opportunity

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.