Field Service Technician

CopyPro, Inc.; North Carolina; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Service vehicle provided

Weekdays schedule

Weekends off

401(k) contributions

Technical training

Career growth

Established company history

Job summary

CopyPro, Inc. in Wilmington, NC is seeking a dependable Field Service Technician to diagnose, troubleshoot, and repair copiers and related office equipment. You will perform preventive maintenance, install and test equipment, and maintain service documentation. A strong customer focus and clear communication are essential.

The role offers a Monday–Friday schedule, company-provided vehicle, and ongoing training with opportunities for growth. Copier experience is a plus but not required.

Qualifications

• Strong mechanical aptitude and problem-solving abilities.
• Basic knowledge of electrical and electronic systems.
• Ability to troubleshoot technical problems using a logical, systematic approach.
• Excellent customer service and communication skills.
• Valid NC driver's license with an acceptable driving record.
• Ability to lift and maneuver equipment safely.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair copiers, multifunction printers, and related office equipment.
• Perform preventive maintenance to maximize equipment performance and reliability.
• Troubleshoot mechanical, electrical, electronic, and basic networking issues.
• Respond to service requests in a timely and professional manner.
• Install, configure, and test equipment as assigned.
• Maintain accurate service documentation, including repairs, parts usage, and service time.
• Manage assigned parts inventory and maintain an organized service vehicle.
• Communicate clearly with customers regarding equipment issues, repairs, and resolutions.
• Work collaboratively with customer support, technical support, and fellow technicians.
• Participate in manufacturer training, certification programs, and ongoing technical development.
• Meet established service performance and customer satisfaction standards.

Skills

Strong mechanical aptitude

Problem solving

Electrical knowledge

Customer service

Communication

Independent work

Time management

Diagnostic tools

Mobile technology

Tools

Diagnostic tools

Job description

Are you mechanically inclined, enjoy troubleshooting, and love solving problems? We want to talk to you!

CopyPro, Inc. is looking for a dependable, customer-focused Field Service Technician to join our Wilmington team!

Copier experience is a plus, but NOT required!

What CopyPro offers:

• Competitive Pay
• 100% Company-Paid Health Insurance
• Company-Provided Service Vehicle
• Monday-Friday, 7:30 AM - 4:30 PM
• Weekends Off!
• Company 401(k) Contributions
• Paid Technical Training & Professional Development
• Career Growth Opportunities
• An Established, Respected Company with Over 50 Years of Outstanding Customer Service

Key Responsibilities

• Diagnose, troubleshoot, maintain, and repair copiers, multifunction printers, and related office equipment.
• Perform preventive maintenance to maximize equipment performance and reliability.
• Troubleshoot mechanical, electrical, electronic, and basic networking issues.
• Respond to customer service requests in a timely and professional manner.
• Install, configure, and test equipment as assigned.
• Maintain accurate service documentation, including repairs, parts usage, and service time.
• Manage assigned parts inventory and maintain an organized service vehicle.
• Communicate clearly with customers regarding equipment issues, repairs, and resolutions.
• Work collaboratively with customer support, technical support, and fellow technicians.
• Participate in manufacturer training, certification programs, and ongoing technical development.
• Meet established service performance and customer satisfaction standards.

Qualifications and Skills

• Strong mechanical aptitude and problem-solving abilities.
• Basic knowledge of electrical and electronic systems.
• Ability to troubleshoot technical problems using a logical, systematic approach.
• Excellent customer service and communication skills.
• Ability to work independently and manage daily service assignments.
• Good organizational and time-management skills.
• Comfortable using computers, diagnostic tools, and mobile technology.
• Valid NC driver's license with an acceptable driving record.
• Ability to safely lift and maneuver equipment and components, using assistance or appropriate equipment when necessary.

We Encourage Individuals with Technical Backgrounds to Apply!

We welcome candidates with experience in:

• Copier and printer service
• Electronics or computer repair
• Automotive diagnostics and repair
• HVAC or electrical troubleshooting
• Industrial equipment maintenance
• Appliance repair
• Mechanical or electromechanical equipment service
• Other technical field service positions

No copier experience? No problem! If you have the technical aptitude and willingness to learn, we'll provide the industry-specific training.