Field Service Technician

Wabtec Corporation; Norcross (GA); On-site; USD 60,000 - 84,000; Full time

Job summary

Join Wabtec Corporation as a Field Service Technician and play a crucial role in ensuring the proper functioning of equipment in the field. You’ll leverage your skills in mechanics and customer service to perform installations, maintenance, and troubleshooting while working within industry regulations. The position requires a high school diploma or an associate's degree along with relevant experience. With an attractive salary range and potential bonuses, this role offers a great opportunity for career development in a diverse and inclusive environment.

Qualifications

• High School Diploma with 1-2 years of experience, or Associate/Bachelor’s Degree with 3-7 years of experience.
• Experience in troubleshooting and repairing mechanical and electrical components.
• Ability to perform routine inspections and preventive maintenance.

Responsibilities

• Diagnosing and resolving technical issues for Machine Vision equipment in the field.
• Installation, configuration, and maintenance of equipment onsite.
• Training customers on the proper use and maintenance of equipment.

Skills

Attention to detail

Strong customer service

Excellent Communication

Computer Skills

Education

High School Diploma

Associate/Bachelor’s Degree

Tools

Electronics Test Equipment

Common mechanical tools

Job description

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It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What will your typical day look like?

Field Technician Duties and Responsibilities:

• Attention to detail while in the field to spot mechanical defects
• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Can create instructions documentation
• Strong customer service skills while on the phone / onsite
• Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools)
• Has the Ability to lift 50 lbs. in the field.
• Excellent Communication (Verbal and Written)
• Installation and Maintenance (Installing, configuring, and maintaining equipment onsite).
• Site Monitoring and reporting of mechanical failures of the system component.
• Diagnosing and resolving technical issues for all Machine Vision equipment in the Field.
• Keeping records of service calls (Jira Tickets), installations, and Maintenance Service repairs.
• Diagnosed and solved problems efficiently while on-site/ remote support
• Troubleshot and repaired mechanical and electrical components.
• Training the customers on the proper use and maintenance of equipment.
• Performing Annual Maintenance Calibration (KinetiX Machine Vision Systems)
• Follow the railroad industry regulations and safety protocol while working on-site.
• Performing routine inspections and preventive maintenance
• 10-15% of travel requirement (international and domestic)
  
  
  

What do we want to know about you?

Education Requirement:

• High School Diploma (Electrical and Mechanical with 1 to 2 years of working experience in the field)
• Associate/bachelor’s degree (Electrical and Mechanical with 3 to 7 years of working experience in the field)
  
  
  

Our job titles may span more than one career level. The salary range for this role is between

$60,700.00-$83,400.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  Railroad Equipment Manufacturing

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