Field Service Technician

Smart IT Frame LLC; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading company in Information Technology is seeking a Field Service Technician to provide hands-on IT support in clinical environments. The role involves troubleshooting hardware and software issues, maintaining clinical peripherals, and ensuring compliance with healthcare standards. Ideal candidates will possess strong problem-solving skills and a technical degree. This position requires travel to various clinic locations and collaboration with IT teams.

Qualifications

• Hands-on experience with Incident Management and ServiceNow.
• Strong communication skills, both written and verbal.

Responsibilities

• Deliver hands-on IT support for end-user hardware in clinical environments.
• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems.
• Ensure compliance with healthcare IT standards.

Skills

Windows Operating Systems

Office 365

PC Hardware troubleshooting

Analytical skills

Problem-solving skills

Communication skills

Education

Technical degree

Tools

ServiceNow

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Smart IT Frame LLC

• Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites if required.

Required Skills:

• Windows Operating Systems (Windows 10, Windows 11), MAC OS
• Office 365, and Microsoft Software (SharePoint, Teams)
• PC Hardware troubleshooting and PLC’s, scanners, printers

Responsibilities:

• Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
• Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
• Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
• Participate in IT deployments, relocations, and infrastructure upgrades.
• Provide off-hours or weekend support as needed for critical site visits or go-lives.
• Build relationships and trust with customers and clients
• Adhere to company’s given rules and regulations
• Team up with colleagues and other team members
• Great communication skills to work with customers
• Amazing problem-solving skills
• A technical degree is preferable
• Ability to diagnose problems with equipment
• Great mechanical aptitude
• Ability to communicate in English

Qualifications:

• Strong analytical skills.
• Hands-on experience with Incident Management and ServiceNow.
• Proficiency in the Windows operating system.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both written and verbal.
• Proactive approach to learning and adapting to new technologies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

Referrals increase your chances of interviewing at Smart IT Frame LLC by 2x

Get notified about new Field Services Engineer jobs in Brooklyn, NY.

New York City Metropolitan Area $45.00-$52.00 1 week ago

New York City Metropolitan Area 5 days ago

Field Service Technician I - Long Island

Bronx, NY $85,000.00-$120,000.00 3 weeks ago

Field Service Technician IV - Night Shift

New York City Metropolitan Area $100,000.00-$130,000.00 3 weeks ago

Field Service Technician- Home Depot- Perth Amboy, NJ

New York City Metropolitan Area 4 days ago

Field Service Technician - Panasonic Projectors

New York, NY $74,000.00-$79,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.