Field Service Technician

Saint-Gobain; New York (NY); Hybrid; USD 54,000 - 87,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Wellbeing program

Job summary

Saint-Gobain is seeking a Field Service Technician to install, maintain and repair admixture dispensing equipment at customer sites across the United States. Based at home, you will travel to sites, often as the only company representative, with 80% field work and flexible hours including overnight or early morning calls.

You will collaborate with plant management, operators and sales teams, manage scheduling, ensure safety compliance, and provide on-site support and customer relationship

Qualifications

• Hands-on electro-mechanical aptitude and the ability to diagnose and repair complex equipment.
• Experience in field service environments and customer-facing roles.
• Strong communication and problem-solving skills in a fast-paced setting.

Responsibilities

• Install, maintain and repair admixture dispensing equipment and Verifi system.
• Build and maintain professional relationships with customers to support contracts.
• Plan, schedule and self-dispatch daily activities to meet customer needs and company goals.
• Maintain equipment service administration, track time, parts and costs, and ensure CRM updates.

Skills

Electro-Mechanical aptitude

Field service experience

Customer communication

Problem solving

Self-motivation

Education

High School Diploma or Equivalent

Tools

Hand tools & power tools

Meters & gauges

Job description

The Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Essential Functions of this position include but are not limited to:

Installation, Maintenance and Repair

• The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their `response time' consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration

• The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/test

Education Requirements:

High School Diploma or Equivalent Required

Experience Requirements:

4-7 years' experience (**1 year education equivalent to 1 year experience) Equivalent, Military or other mechanical / engineering training Required

Other requirements include:

• Must possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills with both colleagues and customers
• Organized and detail oriented, particularly with regard to maintaining records
• Problem solving skills
• Customer Service & Employee relationship skills
• Hands on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, gauges
• Experience in field service type work
• Working knowledge of the Ready Mix Concrete industry a plus
• Must be able to lift 50 pounds;
• Must be able to wear a respirator and comply with Chryso's facial hair policy for respirator users
• Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
• Flexible work hours, overnight travel
• Ability to respond to short notice project work and emergency service calls

About Chryso, Inc

Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit Chryso's website at www.chryso.com-

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [e-mail] .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $53,500 to $82,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $55,700 to $86,400. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Well-being – Supporting your wellbeing, to thrive in life and work.

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality

• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness
• Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

• Commuter Benefits
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child and Elder Care
• PerkSpot Employee Discount Program
• Volunteer Day