Field Service Technician

Saint-Gobain; New Hampshire; Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. This exciting remote role focuses on the installation, maintenance, and repair of cutting-edge equipment, ensuring customer satisfaction and operational excellence. As the primary representative at customer sites, you will have the opportunity to work independently, troubleshoot technical issues, and build strong relationships with clients. If you are a self-starter with a passion for mechanical systems and customer service, this role offers the chance to make a significant impact in the field while enjoying a flexible work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Assistance Program

Wellness Program

Flexible Spending Account

Life Insurance

Pet Insurance

Qualifications

• 6+ years in mechanical/engineering work required.
• Experience with pneumatic and hydraulic systems needed.
• Strong communication and organizational skills are essential.

Responsibilities

• Install and maintain admixture dispensing systems at customer sites.
• Coordinate problem resolution and maintain customer relationships.
• Plan and schedule service work while managing response times.

Skills

Mechanical Engineering

Electro-Mechanical Aptitude

Communication Skills

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Hand Tools

Power Tools

Meters and Gauges

Service Management System

Job description

This range is provided by Saint-Gobain. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Additional compensation types

Annual Bonus and Stock options

***While this is a REMOTE position, the candidate must live in Southern New Hampshire or Southern Maine***

Job Overview

With safety as the top priority, the Field Service Technician (FST) is responsible for installation, maintenance, and repair of equipment. Performs troubleshooting services to aid customers in resolving issues and help achieve maximum potential from our solutions. Will be the primary representative at the concrete manufacturing plant. Will install and maintain admixture dispensing systems for each Ready-Mix producer.

The FST will be required to interface regularly with plant management, batch plant operator and personnel. Based at home, the candidate will spend approximately 80% of their time as the only GCP/Chryso employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Responsibilities

Installation, Maintenance and Repair

• Technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

Customer Relations:

• Assist Field Sales Representatives in winning and maintenance of customer contracts by building and maintaining professional relationships with customers by performing regular site visits not necessarily relative to equipment needs or outages.
• Regular site visits to check on admixture levels and customer needs.
• Must have sound judgment, excellent communication & time management skills, & the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service Work:

• An independent self-starter, self-directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• Interact directly with internal as well as external customers daily and demonstrate organizational skills, planning skills, customer orientation and project management skills.
• Responsible for managing ‘response time’ consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration:

• Proficient with computers in order to order equipment, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, actively control expenses and demonstrate stewardship of company resources, maintain real time participation CRM reporting systems.

Other Duties:

• Complete all safety training & Observe all safety procedures, both of Saint-Gobain & those of host companies.
• Develop a solid understanding of concrete/concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment.
• Work with R&D providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability & performance.

Qualifications

REQUIRED QUALIFICATIONS:

• High School Diploma or GED.
• 6+ years' experience in mechanical/engineering work (1 year of education beyond high school counts as 1 year of experience).
• Experience with computer systems configuration, mechanical systems, pneumatic systems, 12/24-volt DC electrical systems, and hydraulic system principles.
• Ability to learn new technology and processes quickly.
• Strong verbal and written communication skills.
• Organized and detail oriented, particularly about maintaining records.
• Hands on Electro-Mechanical aptitude.
• Experience with hand tools, power tools, meters, gauges.

PREFERRED QUALIFICATIONS:

• Experience in field service type work/trailer hauling.
• Working knowledge of the Ready-Mix Concrete industry.

ADDITIONAL REQUIREMENTS:

• Must be able to lift 50 pounds.
• Must be able to wear a respirator and comply with facial hair policy for respirator users.
• Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
• Flexible work hours, overnight travel.
• Ability to respond to short notice project work and emergency service calls.

Company Overview

Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry.

Equal Employment Opportunity

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Benefits

Employees have the flexibility to choose the benefits that best fit their individual needs.

• Medical, Prescription Drug, Vision, and Dental Insurance.
• Healthcare Saving Account and Flexible Spending Account options.
• LiveWell Wellness Program.
• Employee Assistance Program (EAP).
• Paid Time Off and Paid Parental Leave.

Retirement and Protection:

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan.
• Company-provided Life Insurance, AD&D, Short-Term Disability.
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance.

Additional Benefits:

• Identity Theft Protection.
• Auto and Home Insurance.
• Pet Insurance and Discounts.
• Back-up Child & Elder Care.