Field Service Technician

Gtatelecom; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Gtatelecom, in Queens, NY, seeks a Field Service Technician for a 2-month contract to install, troubleshoot and repair POS systems and related hardware at busy restaurant sites. You will provide exceptional customer service and work closely with operators to keep operations running smoothly.

The role requires hands-on hardware experience, basic networking knowledge, and the ability to work evenings and participate in on-call rotations.

Qualifications

• 2-4 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Experience troubleshooting and repairing POS or computer hardware systems preferred.
• Basic understanding of networking concepts and restaurant technology environments.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in an on-call rotation as needed.
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.

Responsibilities

• Provide exceptional customer service while supporting restaurant operators and staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train restaurant employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead or Field Services Manager.

Job description

Our client is looking for a Field Service Technician for a 2-month contract in Queens, NY 11106.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

Required Skills & Experience

• 2-4 years of field dispatch repair andhands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Experience troubleshooting and repairing POS or computer hardware systems preferred.
• Basic understanding of networking concepts and restaurant technology environments.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in an on-call rotation as needed.
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.

What You Will Be Doing

• Provide exceptional customer service while supporting restaurant operators and staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train restaurant employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead or Field Services Manager.