Field Service Technician

ADP, Inc.; McAllen (TX); On-site; USD 25,000 - 48,000; Full time

Job summary

Total Foodservice Group (TFG) seeks a Field Service Technician to diagnose, troubleshoot, and repair restaurant kitchen equipment at customer sites in the Brownsville or McAllen, TX area. You’ll ensure equipment operates at peak performance and communicate clearly with customers.

You will manage your own territory, perform timely repairs, and address potential issues before they impact operations. The role requires physical work, travel, and a commitment to safety and service excellence.

Qualifications

• EPA 608 Universal Certification
• Driver's License
• Must be over 21 years of age to operate company vehicles
• High School or Equivalent (preferred)
• Registered Refrigeration Technician through the Texas Department of Licensing and Registration (preferred)
• Electrical and Refrigeration Technician Experience (preferred)
• Field Service Technicians will work in Laredo, TX and surrounding areas to complete repairs at customer locations (preferred)
• Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours (preferred)

Responsibilities

• Installs, repairs, and troubleshooting of restaurant kitchen equipment.
• Fabricate, mount, and connect components to ensure power connections are secure and equipment is operational.
• Responsible for assigned customers and territories, including administrative duties such as calls and time sheets.
• Identifies malfunctions by testing, repairing, or replacing equipment/parts.
• Presents and maintains a professional image.
• Documents repairs and actions by completing equipment records.
• Builds and fosters strong relationships with customers on each visit.
• Continues to learn on the job through training and education.
• Maintains safe and healthy work environment by following standards and regulations.

Skills

Time management

Effective communication

Independence

Self-motivated

Organizational skills

Equipment diagnosis & repair

Accountability & reliability

Power tools

Safety knowledge

Education

EPA 608 Universal Certification

Driver's License

Must be over 21 to operate company vehicles

High School or Equivalent

Registered Refrigeration Technician (TX licensing)

Electrical & Refrigeration Technician Experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician

Full Time Brownsville, TX, US

3 days ago Requisition ID: 1113

Salary Range: $18.00 To $35.00 Hourly

TFG is seeking a Field Service Technician to join our team in the Brownsville or McAllen, TXarea.

As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

• Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound.
• Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers.
• Identifies malfunctions by testing, repairing, or replacing equipment/parts.
• Presents and maintains a professional image.
• Properly documents repairs and actions by completing equipment records.
• Builds and fosters strong relationships with customers each visit.
• Continues to learn on the job through participation in educational opportunities and training.
• Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations.

Skills, Abilities, Qualifications

• Motivated to learn, retain, and apply equipment knowledge in the field and warehouse through hands-on and video training.
• High levels of time-management and effective communication.
• Ability to work independently without direct supervision.
• Self-Motivated to perform tasks at a high level.
• Organizational skills, and ability to properly document repairs and requests.
• Capability to diagnose, repair, and solve equipment issues.
• Is accountable, accurate, and shares a positive attitude.
• Power tool experience and basic safety knowledge.

Physical Requirements

This position requires the ability to perform essential physical job functions with or without reasonable accommodation, including:

• Lift and carry equipment or materials weighing up to 60 pounds
• Push or maneuver equipment weighing up to 900 pounds using wheels or dollies
• Move equipment weighing up to 500 pounds from a dolly to a countertop or work surface
• Climb ladders while carrying tools and equipment
• Kneel, crouch, bend, or work from the floor for extended periods of time
• Drive for extended periods of time as required for customer service calls and travel between job sites
• Safely operate hand and power tools
• Work in a variety of environments, including kitchens, warehouses, and outdoor conditions, with exposure to heat, cold, noise, and mechanical equipment

Education & Experience

Required:

• EPA 608 Universal Certification
• Drivers License
• Must be over 21 years of age to operate company vehicles

Preferred:

• High School or Equivalent
• Registered Refrigeration Technician through the Texas Department of Licensing and Registration
• Electrical and Refrigeration Technician Experience
• General Interest in the Foodservice Industry
• Field Service Technicians will work in Laredo, TX and surrounding areas to complete repairs at customer locations.
• Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours.
• Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiring.

About TFG:
Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients’ success. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.

Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.

TFG is an Equal Opportunity Employer

TFG is seeking a Field Service Technician to join our team in the Brownsville or McAllen, TXarea.

As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

• Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound.
• Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers.
• Identifies malfunctions by testing, repairing, or replacing equipment/parts.
• Presents and maintains a professional image.
• Properly documents repairs and actions by completing equipment records.
• Builds and fosters strong relationships with customers each visit.
• Continues to learn on the job through participation in educational opportunities and training.
• Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations.

Physical Requirements

This position requires the ability to perform essential physical job functions with or without reasonable accommodation, including:

• Lift and carry equipment or materials weighing up to 60 pounds
• Push or maneuver equipment weighing up to 900 pounds using wheels or dollies
• Move equipment weighing up to 500 pounds from a dolly to a countertop or work surface
• Climb ladders while carrying tools and equipment
• Kneel, crouch, bend, or work from the floor for extended periods of time
• Drive for extended periods of time as required for customer service calls and travel between job sites
• Safely operate hand and power tools
• Work in a variety of environments, including kitchens, warehouses, and outdoor conditions, with exposure to heat, cold, noise, and mechanical equipment

Education & Experience

Required:

• EPA 608 Universal Certification
• Drivers License
• Must be over 21 years of age to operate company vehicles

Preferred:

• High School or Equivalent
• Registered Refrigeration Technician through the Texas Department of Licensing and Registration
• Electrical and Refrigeration Technician Experience
• General Interest in the Foodservice Industry
• Field Service Technicians will work in Laredo, TX and surrounding areas to complete repairs at customer locations.
• Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours.
• Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiring.

About TFG:
Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients’ success. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.

Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.

TFG is an Equal Opportunity Employer

This position includes a one-week on-call rotation approximately once per month. 45-55 hours per week