Field Service Technician 1 - Texas First Rentals

HOLT Group; Longview (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas First Rentals is seeking a Field Service Technician I to provide on-site/offsite support for rental equipment. You will perform minor repairs, diagnostics, and reconditioning while maintaining accurate service records and customer communication.

The role requires DOT-compliant driving, safety adherence, and the ability to work with minimal supervision. High school diploma preferred and MSHA certification is a plus.

Qualifications

• Basic knowledge of equipment and tools; understands repairs and maintenance.
• Ability to read and interpret service documents and manuals.
• Strong customer-facing communication and safety awareness.

Responsibilities

• Perform minor repairs and troubleshooting offsite with minimal supervision.
• Disassemble and reassemble basic components and replace parts as needed.
• Test repairs and document service reports for customers.
• Maintain vehicle and tools, and comply with DOT requirements.
• Communicate progress to supervisor and customers clearly.

Skills

Customer service

Diagnostics

Troubleshooting

Communication

Safety

Education

High school diploma

MSHA certification

Air conditioning certification

Crane/Rigger certifications

Job description

Field Service Technician 1 - Texas First Rentals

Department: Texas First Rentals (TFR)

Employment Type: Full Time

Location: TFR - Tyler

Description

Job Summary: The Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial rental equipment.

1. Demonstrate alignment with the company's mission and core business values
2. Collaborate with key internal/external resources
3. Participate in ongoing self-development

Essential Functions

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles basic components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standard
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Basic diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience

• More than one year of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Supervisory Responsibilities

• None

Travel

• Travel required with the possibility of an overnight stay

Additional Requirements

• Valid Driver’s license required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.