Field Service Technician

Quality Power Solutions; Madison (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Tools and phone provided

OT eligible 1.5x

Bonus program

401(k)

Paid time off

Job summary

Quality Power Solutions in Wisconsin is seeking a Field Service Technician to repair, maintain, and start up UPS systems for diverse brands. You will perform preventative maintenance, troubleshoot electronics, and provide service with a focus on customer satisfaction.

This role requires travel (with some overnight work), strong communication, and a hands-on approach to problem solving. Training and support are provided as part of a growth-orientated team.

Qualifications

• Experience in electronics preferred.
• Excellent communication skills.
• Must be able to pass a drug screen and background check.

Responsibilities

• Perform Major and Minor PMs on UPS equipment.
• Submit Field Service Reports accurately for all service activity.
• Repair and replace components per specifications.
• Interpret manuals, schematics and wiring diagrams; use test instruments and hand tools.

Skills

Electronics knowledge

Customer communication

Problem solving

MS Office

Valid driver's license

Travel willingness

Tools

Test instruments

Hand tools

Job description

Our Company

Since 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain our Midwestern values by focusing on service, delivery, consistent performance, and the education of our customers on the many aspects of critical power. Our goal is being our customers trusted experts, so they don’t have to worry about critical power and can focus on what they do best. QPS keeps backup power systems running smoothly, so business can power forward.

Why work for QPS?

• Company Vehicle provided by Quality Power Solutions!
• Tools and phone provided by Quality Power Solutions!
• Hourly pay plus OT @ 1.5, profit sharing, bonus, 401-k, paid time off, and benefits.
• Continued education and training (internally and externally) provided by Quality Power Solutions!
• This is a position with room to grow! This is a great opportunity to learn a new industry and grow your career with all training provided!

Position Requirements

This position is responsible for repair, maintenance, troubleshooting, and start-ups on various brands and sizes of uninterruptible power systems (UPS).

Specific Duties

• Perform and adhere to scope of works to conduct Major Preventative Maintenance, or PM (invasive PM by shutting the unit down outside normal operating hours) and Minor PMs (less invasive PM and not shutting down the unit).
• Submit Field Service Reports (FSR) accurately and timely for all service activity.
• Perform various repair functions such as capacitor and fan replacements on various brands of units and battery replacements as per specifications.
• Ability to Interpret or learn to interpret maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Provide start-up and commissioning of UPS
• Maintain good customer and vendor relations
• Identify through good customer relationships other service or equipment opportunities
• Maintain 24/7/365 availability to meet the needs of our customers; weekend work and overnight travel are required on occasion.
• Other duties as assigned

Job Qualifications

• Prior field service work preferred.
• Experience with electronics or an electronic background is preferred.
• Excellent communication skills and able to effectively solve customer problems
• Proficient with Microsoft Office software and ability to learn additional business applications
• Must be able to travel, possess a valid U.S. driver's license, and be able to pass a drug testing upon hire.

PRE-EMPLOYMENT REQUIREMENTS

Employment is contingent upon successfully passing a background check, drug screen, and pre-employment physical examination.