Field Service Technician

Owl Services LLC; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Company Match

10 Paid Holidays

Flexible Time Off

HSA and FSA

Disability & Occupational Accident保险

Company-Paid Life Insurance

Job summary

Owl Services LLC is a premier provider servicing and installing electronic equipment including security POS systems and EV charging stations across the U.S. The role involves mobilizing to customer sites, diagnosing issues, and completing on-site repairs and testing with a focus on safety and quality.

Ideal candidates have 1+ year electrical experience, strong problem-solving skills, and the ability to travel up to 40% overnight.

Qualifications

• Mechanical aptitude and troubleshooting skills required.
• One+ years’ experience working in an electrical capacity is preferred.
• Must be able to work independently and be a strong problem-solver.
• Strong attention to safety and willingness to follow all safety protocols.
• 24/7 on-call rotation with other techs in your area.
• Must be able to travel up to 30-40% overnight.
• Experience with Verifone/NCR POS systems a plus.
• Experience with alarms a plus.
• High school diploma or equivalent.
• Good driving record is required.
• Ability to travel and possessing air travel documents like REAL ID or Passport.

Responsibilities

• Troubleshoots, inspects, replaces/repairs a wide variety of electro-mechanical devices such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
• Manage various EV charger testing requirements such as torque, thermal imagery, insulation tests, and performance reports.
• Locate system performance issues and fix ground faults.
• Complete service requests and maintenance repair items in a timely manner and ensure professional handling of requests.
• Review work orders, manuals, and drawings to properly perform maintenance and service of equipment.
• Utilize testing devices and a range of hand and power tools.
• May be temporarily assigned to other geographical areas to support new installations and upgrades.
• Other duties as required.

Skills

Mechanical aptitude

Electrical experience

Problem solving

Safety compliance

Travel readiness

Education

High school diploma or equivalent

Tools

POS systems Verifone/NCR

Alarms

Job description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

The Role

The position is responsible for servicing and installing various electronic equipment to include security point of sale, as well as EV charging stations.

Essential Duties And Responsibilities

• Troubleshoots, inspects, replaces/repairs a wide variety of electro-mechanical devices such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
• Manage various EV charger testing requirements such as torque, thermal imagery, insulation (megger) and performance reports.
• Locate system performance issues and fix ground faults.
• Complete service requests and maintenance repair items in a timely manner and ensures all requests are handled in a professional manner.
• Correctly review work orders, manuals, and drawings to properly perform maintenance and service of equipment.
• Utilize various testing devices, multiple hand and power tools related to the job.
• May be temporarily assigned to other geographical area to provide support with new installations and upgrades.
• Other duties as required.

Minimum Qualifications

• Mechanical aptitude and troubleshooting skills required.
• One+ years’ experience working in an electrical capacity is preferred.
• Must be able to work independently and be a strong problem-solver.
• Strong attention to safety and willingness to follow all safety protocols.
• 24/7 on-call rotation with other techs in your area.
• Must be able to travel up to 30-40% overnight.
• Experience with various POS systems (Verifone/NCR) a plus.
• Experience with Alarms a plus.
• High school diploma or equivalent.
• Good driving record is required.
• Ability to travel and possessing air travel documents, i.e., REAL ID, Passport, etc.
• Ability to use a computer and smartphone proficiently.

Physical Demands and Work Environment

The physical demands include moderate with some strenuous physical exertion including the ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. Must be able to climb a ladder and lift/carry up to 70 lbs. Work will be performed both outdoors and indoors.

Compensation And Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.