Field Service Technician

Hennig; Machesney Park (IL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading industrial services provider is seeking a skilled technician to perform refurbishing, repairs, and provide technical support nationwide. The role involves significant travel (approximately 80%) and requires a high school diploma or GED along with 1-3 years of related experience. Candidates should possess basic electrical knowledge, strong organizational skills, and effective communication abilities. This is a crucial role in supporting customers and requires flexibility for travel assignments.

Qualifications

• 1–3 years of experience in a manufacturing or industrial environment preferred.
• Electrical troubleshooting experience strongly preferred.
• Sheet metal experience is helpful.

Responsibilities

• Perform refurbishing, repairs, troubleshooting, and equipment installation.
• Provide technical support to customers onsite and remotely.
• Diagnose mechanical and electrical issues and implement corrective action.
• Assist in processing repair and service quotes and orders.
• Conduct follow-up with customers regarding service quotes and repairs.
• Support the Repair & Service Manager and administrative team as needed.

Skills

Basic electrical knowledge and troubleshooting ability

Ability to read measuring instruments

Strong organizational skills

Effective communication skills for customer interaction

Education

High school diploma or GED

Job description

Description

Key Responsibilities

• Perform refurbishing, repairs, troubleshooting, and equipment installation at customer facilities and in‑house.
• Provide technical support to customers, both onsite and remotely as needed.
• Diagnose mechanical and electrical issues and implement corrective action.
• Assist in processing repair and service quotes and orders.
• Conduct follow‑up with customers regarding service quotes and repairs.
• Support the Repair & Service Manager and administrative team as needed.
• Comply with all policies outlined in the Advanced Machine & Engineering or Hennig, Inc. Quality Manual, Procedures, and Work Instructions.
• Perform other duties as assigned.

Travel Requirements (Critical Component of Role)

• Approximately 80% travel required nationwide.
• Initial training will take place at the home base facility for 2–4 months before independent travel assignments.
• 20% road service incentive provided for overnight travel assignments.
• Flexibility to travel on short notice when required.

Requirements

Qualifications

• High school diploma or GED required.

Experience

• 1–3 years of experience in a manufacturing or industrial environment preferred.
• Sheet metal experience is helpful.
• Electrical troubleshooting experience strongly preferred.

Skills

• Basic electrical knowledge and troubleshooting ability preferred.
• Ability to read measuring instruments and apply basic mathematical skills.
• Strong organizational skills.
• Effective communication skills for customer interaction.

Physical & Environmental Requirements

• Ability to lift up to 30 lbs.
• Must be able to stand, walk, bend, reach overhead, and push/pull as required.
• Visual acuity sufficient to read measuring instruments (with accommodation if required).
• Ability to monitor equipment sounds to identify mechanical changes.
• Exposure to moving parts, industrial equipment, elevated noise levels, oils, cutting fluids, fumes, dust, and mist.