Field Service Technician

REMPREX, INC; Lisle (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k)

Vacation & holidays

Hybrid work schedules

Career growth opportunities

Job summary

REMPREX, INC is seeking a Field Service Technician to support clients across the Chicagoland area, primarily southern Chicagoland and Joliet, IL. You will install, troubleshoot and service automated gate systems, use diagnostics tools, and perform preventive maintenance to ensure reliable operation.

This full-time role requires strong electronics knowledge, customer interfacing abilities, and the flexibility to travel and work non-standard hours.

Qualifications

• Minimum two years in a field service environment.
• Proficiency with Microsoft Office applications.
• Basic knowledge of AC/DC power and networking fundamentals.
• Valid driver's license with a clean MVR.
• Excellent communication and customer interface skills.

Responsibilities

• Install, repair, and service technology for automated gate systems.
• Troubleshoot using diagnostics and testing equipment.
• Perform preventative maintenance and address reported issues.
• Coordinate dispatches and prepare work orders and RMA paperwork.
• Provide top‑of‑the‑line customer service to REMPREX clients.
• Maintain a clean and safe work environment in lab, vehicle, and warehouse.
• Engage clients and explain repair information and timelines.

Skills

Field service

Customer service

Team player

Problem solving

Tools

Microsoft Office

Diagnostics tools

Hand tools

Job description

What You'll Do

As a Field Service Technician, you will work on-site at terminal locations throughout the Chicagoland area (primarily located in the southern Chicagoland area and Joliet, IL). You will provide support to regional REMPREX clients through installing, troubleshooting, and servicing technology for our automated gate systems. You will do this through utilizing built-in diagnostics and external testing equipment to ensure proper functionality. The Field Service Technician will perform preventative maintenance and attend to any reported errors or broken equipment. You’ll play a key role in ensuring REMPREX technology in the field is properly functioning and reporting any exceptions to the otherwise automated processes.

Responsibilities

• Apply knowledge of electronics, electrical circuits, mechanics, and programming through maintenance, installation, and auditing of the AGS
• Work with clients, by phone and in person, to identify operational and technical issues, and communicate potential downtime prior to beginning repair
• Install, repair, and document equipment and other products; replace defective units and components, as appropriate
• Properly apply and fill out Red Tags to defective parts and place on the Return Merchandise Authorization (RMA) shelf
• Prepare all necessary information, tools, and parts to complete daily responsibilities
• Accurately plan out all dispatches for the day
• Prepare necessary parts to accommodate required repairs as well as unforeseen occurrences
• Perform an audit of the service vehicle, including safety equipment, tools, tires, damage, and cleanliness
• Prepare, review, and complete work orders, Global Monitoring System (GMS) tickets, and Red Tags
• Prepare the work area with all required safety postings and clean up the work area upon completion of required work
• Safely operate a service vehicle for transportation purposes to and from the work area
• Provide top‑of‑the‑line customer service to REMPREX clients
• Arrive on‑time and in appropriate clothing
• Demonstrate a positive attitude
• Engage the client in meaningful conversation to explain repair information and estimated completion time
• Perform in‑house hardware troubleshooting and repair
• Provide assistance to TSG Level I Support Technicians between dispatches
• Maintain a clean work environment in the lab, vehicle, and warehouse

This role is a full‑time position, consisting of 40 business hours, and may require the Field Service Technician to travel on short notice to assist other field sites. The role may require the Field Service Technician to work non‑standard hours including weekends and holidays.

What You’ll Need

• Minimum of two (2) years’ experience in a field service environment
• Proficiency in Microsoft® Applications
• Basic knowledge of AC, DC, and low voltage power
• Basic knowledge of networking including, ping, DHCP, and IP addresses
• Capable of safely handling hand and power tools
• Ability to prioritize tasks and work under pressure in a fast‑paced environment
• Must be able to work in a team environment
• Driver’s license with a clean Motor Vehicle Record (MVR)
• Excellent customer interface and communication skills, verbal and written

Physical Requirements

• Capable of lifting 75 pounds with or without reasonable accommodation
• For lift bucket safety, weight cannot exceed 250 pounds, including tools

Work Environment

The Field Service Technician works directly with equipment located at intermodal train yards, and as a result is required to wear appropriate safety attire, i.e., boots, vest, safety glasses and hard hat.

Safety

We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity

We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation

We challenge conventional thinking to continually improve the products and services we offer.

Transparency

We say what we mean, mean what we say, and do what we say we’ll do.

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently.

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

What We Offer

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage
• Flexible Spending Accounts.
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral ProgramOpportunities to Learn & Grow Your Career
• Hybrid Work Schedules
• A Diverse & Inclusive Company Culture that offers genuine teamwork

All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

Ready to build your career

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly‑innovative, rapidly‑growing enterprise provides everything you need to build a rewarding career.

Equal Opportunity & Hiring Policies

REMPREX is a proud equal opportunity employer.

We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Additionally, REMPREX participates in the E‑Verify program in certain locations, as required by law.

As part of our pre‑employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

REMPREX participates in eVerify. Click here for information about eVerify.

Know your rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf