Gate Service Representative

Remprex Llc; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hybrid Work Schedules

401(k)

Vacation, Sick & Paid Holidays

Employee Assistance Program

Life Insurance

Job summary

REMPREX, headquartered in Lisle, Illinois, is seeking a Gate Service Representative to support the intermodal trucking community at our Corwith terminal in Chicago. You will perform gate transactions, maintenance, and repairs on Automated Gating System (AGS) equipment, entering data and ensuring safe, efficient, and client-oriented service.

This role requires a high school diploma, a valid driver's license, and the ability to work 12-hour night shifts on a rotating schedule.

Qualifications

• High School diploma or equivalent is required.
• Valid Driver's License with a clean MVR is required.
• Demonstrated attention to detail and a commitment to growth.
• Strong interpersonal skills and professionalism.
• Ability to analyze and solve problems in a high-pressure environment with minimal supervision.
• Working knowledge of Microsoft Office; basic networking hardware/software familiarity.

Responsibilities

• Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and components.
• Survey, repair, and troubleshoot overall system health and performance.
• Proactively report on system specifications, operations, inventory needs, and site performance.
• Explain site health information and provide technical insight on system repairs to client management.
• Assist in testing new-generation AGS components and provide reliability reports to management.
• Assist with install and commissioning of AGS equipment on site.
• Process gate transactions accurately, entering data for each unit entering/exiting the terminal.
• Maintain a compliant client work environment within REMPREX vehicles and facilities.

Skills

Attention to detail

Interpersonal skills

Problem solving under pressure

Customer service mindset

Education

High School diploma or equivalent

Tools

Microsoft Office

Networking basics

Job description

BNSF Corwith
3526 West 43rd Street
Chicago, IL 60632, USA

Description

What You’ll Do

Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service.

Responsibilities

• Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components
• Survey, repair, and troubleshoot overall system health and performance
• Proactively report on system specifications, operations, inventory needs, and site performance
• Explain site health information and provide technical insight on system repairs to client management
• Assist in testing new-generation AGS components and provide reliability and suitability reports to management
• Assist with the install and commission of AGS equipment on site
• Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal
• Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room.

What You’ll Need

Requirements:

• High School diploma or equivalent
• Valid Driver’s License with a clean motor vehicle record (MVR)
• Demonstrated attention to detail
• An interest in and commitment to continual growth
• Strong interpersonal skills and a commitment to unwavering professionalism
• Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision
• Working knowledge of Microsoft Office applications. Basic technical orientation with computers, printers and multi-line telephonic equipment. Mechanical aptitude with basic knowledge of networking hardware and software.
• Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements. Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Preferred:

• Previous experience in the intermodal industry

Location & Schedule:

• The terminal is located at our Corwith terminal in Chicago IL: 3800 W. 41st Street, Chicago, IL 60632

This position consists of working 12-hour shifts(NIGHTS: 5:00PM TO 5:00AM)on a rotating schedule:

(ON below connotes working the standard 12-hour shift)

Week 1

• Monday- OFF
• Thursday + Friday- OFF
• Saturday + Sunday- ON

(Four 12-hour shifts total)

Week 2

• Monday- ON
• Thursday + Friday- ON
• Saturday + Sunday- OFF

(Three 12-hour shifts total)

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently.

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge conventional thinking to continually improve the products and services we offer.

Transparency | We say what we mean, mean what we say, and do what we say we’ll do.

What We Offer

All benefits mentioned below are based on eligibility and vary based on status, role and location.

• Flexible Spending Accounts.
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Program
• Opportunities to Learn & Grow Your Career
• Hybrid Work Schedules
• A Diverse & Inclusive Company Culture that offers genuine teamwork

All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

Ready to build your career with an industry leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX.

REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of the pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.

REMPREX participates in eVerify.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes.

IND2

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.