Gate Service Representative- Night Shift

REMPREX, INC; Haslet (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Vacation & Holidays

Tuition Reimbursement

Hybrid Work Schedules

Employee Assistance Program

Job summary

REMPREX, INC is seeking a Gate Service Representative to support the intermodal trucking community by using our proprietary technology to perform gate transactions, maintenance, and repair at the Alliance terminal. You will make timely, safety-focused decisions to ensure efficient, customer-oriented service.

The role requires a High School diploma, a valid Driver’s License with a clean MVR, and a commitment to professional conduct in a fast-paced, 24/7 environment.

Qualifications

• High School diploma or equivalent required.
• Valid Driver’s License with clean MVR.
• Strong attention to detail and professionalism.
• Willingness to grow and adapt in a 24/7/365 operation.
• Excellent interpersonal and communication skills.
• Proficiency with office equipment and basic networking hardware.

Responsibilities

• Service, repair, and preventative maintenance on Automated Gating System (AGS) equipment and components.
• Survey, repair, and troubleshoot system health and performance.
• Report on system specs, operations, and inventory needs.
• Explain health information and provide technical insights to client management.
• Assist with testing and reliability reporting for AGS components.
• Assist with installation and commissioning of AGS equipment on site.
• Process gate transactions accurately using office computer or handheld device.
• Maintain a clean client work environment in REMPREX vehicles, Driver’s Assistance Building and server room.

Skills

Attention to detail

Interpersonal skills

Problem solving

Microsoft Office

Technical aptitude

Multi-tasking

Adaptability

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Computers & printers

Networking basics

Job description

What You’ll Do

Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at the terminal. You will make timely operating decisions to ensure safe, efficient, and customer-oriented service.

Responsibilities

• Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components
• Survey, repair, and troubleshoot overall system health and performance
• Proactively report on system specifications, operations, inventory needs, and site performance
• Explain site health information and provide technical insight on system repairs to client management
• Assist in testing new-generation AGS components and provide reliability and suitability reports to management
• Assist with the install and commission of AGS equipment on site
• Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal
• Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room

Requirements

• High School diploma or equivalent
• Valid Driver’s License with a clean motor vehicle record (MVR)
• Demonstrated attention to detail
• An interest in and commitment to continual growth
• Strong interpersonal skills and a commitment to unwavering professionalism
• Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision
• Working knowledge of Microsoft Office applications. Basic technical orientation with computers, printers and multi-line telephonic equipment. Mechanical aptitude with basic knowledge of networking hardware and software.
• Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements. Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Preferred

• Previous experience in the intermodal industry

Location

• This role is based out of our Alliance terminal in Halstead, TX (14821 Blue Mound Road, Haslet, TX 76052)
• This role requires employees to be 100% on-site during shifts.

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently.

Safety

We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity

We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation

We challenge conventional thinking to continually improve the products and services we offer.

Transparency

We say what we mean, mean what we say, and do what we say we’ll do.

What We Offer

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage
• Flexible Spending Accounts.
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Program
• Opportunities to Learn & Grow Your Career
• Hybrid Work Schedules
• A Diverse & Inclusive Company Culture that offers genuine teamwork

All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

If this role isn't what you're looking for, please consider other open positions.

REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.

Know your rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REMPREX participates in eVerify.

To all recruitment agencies: REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes.