Field Service Technician

Brenton LLC; Kentucky; Hybrid; USD 37,000 - 69,000; Full time

Job summary

ProMach, Inc. is seeking a Field Service Technician. The role involves direct customer interaction for installation, start-up, training, and service support for Brenton products, including case packers, shrink wrappers, and Fanuc robots.

You’ll perform mechanical and electrical troubleshooting and updates to PLC/HMI programs in the field. Located within 1 hour of a major airport, the position reports to the Field Service Manager.

Qualifications

• Experience directing and assisting customers in installation, start-up and training of machines.
• Ability to work with Rockwell PLCs/HMI and Fanuc robots in field service.
• Strong communication, presentation and teamwork skills.

Responsibilities

• Direct and assist customer personnel in installation, start-up and training of Brenton machines and systems.
• Provide technical service support when machines underperform.
• Update Engineering with changes made in the field.
• Contribute to final checkout to ensure shipment readiness.
• Move through and edit PLC and HMI programs; work mechanically and electrically.

Skills

Field service

PLC programming

HMI operation

Robot experience

Communication

Team player

Tools

Rockwell PLCs

Fanuc Robot

HMI systems

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

ProMach's Brenton is currently seeking a Field Service Technician to provide non-supervised professional service and training support for Brenton Engineering customers; assuring our product always conforms to requirements.

This position can be located within 1 hour of a major airport and reports to our Field Service Manager.

• Direct and Assist customer personnel in the installation, start-up and training of Brenton machines and systems
• Provide technical service support to customers when their machines are not performing
• Provide Engineering Department with accurate updates on all changes made to machines in the field
• Be an integral part of the team for final checkout of machines assuring they are ready for shipment
• Be technically competent, Mechanically and Electrically, with the ability to move through and edit PLC and HMI programs easily
• Fluent in setup and operations of all three Brenton Product Lines (Case packers, Shrink Wrappers, and Fanuc Robots and Controllers)

• Be technically competent, mechanically and electrical assembly and troubleshooting skills.
• Ability to work online with Rockwell PLC's and HMI's, navigate and make edits/changes to PLC and HMI programs.
• Fanuc Robot experience and certification highly desirable with 2-4 years of field experience.
• Professional communication, attitude and image.
• Educator - good verbal and written presentation - organized - good planner, good interpersonal skills.
• Ability to work independently and as a team in a fast-paced production environment.
• Team player with coaching, interpersonal and technical skills.
• Be technically competent, mechanically and electrical assembly and troubleshooting skills.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Base Hourly Range: $27.00 - $50.00 #BRENT ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.