Field Service Technician

Jobtailor

Kentucky

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Field Service Technician to service lottery retail locations across Kentucky. You will perform client-site servicing, installation, repair, and relocation of company equipment while delivering a positive customer experience.

Ideal candidates bring strong customer service and technical skills, the ability to troubleshoot software and hardware, and the stamina to lift equipment up to 35 pounds. Weekend/evening work may be required.

Qualifications

Must have a high school diploma or equivalency.
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills
Exceptional customer satisfaction skills
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)
Ability to drive a non-CDL delivery truck
Ability to work weekends, holidays and evenings as needed
Available to work overtime as needed

Responsibilities

Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
Provide a positive customer experience using your customer service and technical skills
Build and maintain strong, long-lasting customer relationships
Solve your customers’ challenges the first time, owning it
Training of new and existing customers

Skills

Customer service skills

Interpersonal skills

Verbal communication

Written communication

Problem-solving

Organization

Time management

Education

High School Diploma or Equivalency

Tools

MS Office

Excel

Word

PowerPoint

Job description

A Field Service Technician is a client-site facing technician who services lottery retail locations
Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
Provide a positive customer experience using your customer service and technical skills
Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision
Build and maintain strong, long-lasting customer relationships
Solve your customers’ challenges the first time, owning it
Training of new and existing customers

Requirements

Must have a high school diploma or equivalency
Pass a background check, drug test, and have a clean driving record
Ability to drive a non-CDL delivery truck
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills
Exceptional customer satisfaction skills
Organization and time management skills that enable effective multitasking
Strong judgment and problem-solving skills
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)
Ability to work weekends, holidays and evenings as needed
Available to work overtime as needed

Core Competencies

Demonstrates strong technical skills in servicing and troubleshooting computer software and hardware technologies while providing exceptional customer service. Capable of building long-lasting customer relationships and effectively managing time and organization in a field service environment.

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