Field Service Technician

Gulf States Engineering Co., Inc.; Jackson (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading engineering company in water treatment is seeking a Field Service Technician to provide support for pumps and motors in municipal and industrial markets. The ideal candidate will have experience in troubleshooting and repairing pumps, with strong teamwork and communication skills. Responsibilities include creating service reports, conducting field repairs, troubleshooting customer issues, and advising on equipment use. This role requires a proactive approach and the ability to work in confined spaces, ensuring customer satisfaction through effective support.

Qualifications

• Minimum two years of experience troubleshooting and repairing submersible, centrifugal pumps, and controls.
• Proficient with Microsoft Office programs (Word, Excel, PowerPoint).
• Basic knowledge of electrical controls and motors.

Responsibilities

• Create reports of the customers serviced.
• Perform duties in confined spaces.
• Follow all company procedures.
• Demonstrate equipment usage.
• Troubleshoot customer problems.
• Meet daily appointment schedules.
• Respond quickly to customer issues.
• Advise customers on equipment usage.
• Make equipment recommendations.

Skills

Teamwork

Communication

Tools

Microsoft Office (Word, Excel, PowerPoint)

Electrical controls

Job description

Candidates must be located within 30 miles of Jackson, MS

Gulf States Engineering is a leading provider of water and wastewater treatment equipment in the utility side of municipalities and various industrial plants in Louisiana, Mississippi, Arkansas and W. Tennessee. We specialize in pumps and pump repair services, water and wastewater treatment process equipment, electrical controls, flow control products to deliver high-quality solutions for our customers. With a commitment to innovation and customer satisfaction, we strive to maintain our position as industry leaders in fluid handling technologies.

The Field Service Technician role requires excellent teamwork, communication, and rapport working in a team environment to build long-lasting relationships, servicing end users in the municipal water, wastewater, and industrial markets. This role will require repair, troubleshooting, and start and field service for pumps, motors, variable speed drives, PLC, and other products that we provide to our customers. The Field Service Technician is responsible for helping clients install, repair, and maintain equipment. This role shows customers how to use, support, and operate their equipment. An essential part of this role is creating reports on customer service calls for customers and company records as a best business practice.

Essential Functions

• Create reports of the customers they serviced that day
• Perform duties in confined spaces
• Follow all of the company's procedures
• Demonstrate how to use the equipment
• Troubleshoot any problems the customers are having
• Meet all the appointments on a given day
• Respond quickly to customer problems
• Advise customers on the equipment
• Make equipment recommendations to customers

Minimum Qualifications

• Minimum two years of experience troubleshooting and repairing submersible, centrifugal pumps, and controls; not required but is a plus
• Proficient with Microsoft office programs; MS word, Excel, PowerPoint
• Basic knowledge of electrical controls and motors knowledge