Field Service Technician

Torrey Holistics; Indianapolis (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

Torrey Holistics is seeking an experienced Field Service Technician to service CNC machine tools at customer facilities. You will diagnose, repair, install, and commission CNC mills, lathes, and machining centers, traveling extensively to client sites.

The ideal candidate has hands-on experience with CNC hardware and controls, strong mechanical and electrical troubleshooting skills, and the ability to communicate effectively with customers and internal teams.

Qualifications

• Experience maintaining and servicing CNC machine tools.
• Proven ability to troubleshoot and repair CNC equipment in field-service or industrial environments.
• Ability to read electrical schematics and mechanical drawings.
• Strong communication with customers and internal teams.

Responsibilities

• Travel to customer facilities to service, troubleshoot, install, and repair CNC machines.
• Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and control-related issues.
• Perform preventive maintenance, machine alignment, and condition assessments.
• Read schematics and diagrams; document service calls and repairs.
• Provide technical support and guidance to customers and internal staff.

Skills

CNC troubleshooting

Field-service experience

Mechanical troubleshooting

Electrical troubleshooting

Customer service & communication

Reading electrical schematics

Travel readiness

Tools

Okuma

Haas

DMG MORI

Mazak

Fanuc

Siemens controls

Mitsubishi controls

Job description

Field Service Technician — CNC Machine ToolsPosition SummaryWe are seeking an experienced Field Service Technician with a strong background in the service, maintenance, troubleshooting, installation, and repair of CNC machine tools.The ideal candidate will have multiple years of hands-on experience servicing CNC mills, lathes, and machining centers. Experience with manufacturers such as Okuma, Haas, DMG MORI, Mazak, Fanuc, or similar equipment is highly desirable.We are looking for a technician who can walk into a customer’s facility, diagnose a machine problem, determine the root cause, and make the necessary repairs with minimal supervision.Candidates with extensive experience servicing CNC mills and/or lathes will be considered even if they have not worked on every machine brand listed above.Key ResponsibilitiesTravel to customer facilities to perform CNC machine service, troubleshooting, maintenance, installation, and repair.Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and control-related issues on CNC machine tools.Perform preventative maintenance, inspections, machine alignments, and machine condition assessments.Troubleshoot CNC controls, drives, motors, encoders, servos, sensors, limit switches, and related components.Diagnose spindle, axis, lubrication, coolant, hydraulic, pneumatic, and tool-change problems.Perform machine installations, startups, commissioning, and decommissioning as required.Troubleshoot machine alarms and determine whether issues are mechanical, electrical, controls, programming, or operator-related.Read and interpret electrical schematics, mechanical drawings, hydraulic/pneumatic diagrams, and machine documentation.Use electrical and mechanical diagnostic tools to identify equipment failures.Communicate directly with customers to understand problems, explain repairs, and provide recommendations.Document service calls, repairs, parts used, machine conditions, and recommended follow-up work.Provide technical support and guidance to customers and internal personnel.Work with engineering and technical teams to resolve complex or recurring machine problems.Maintain a professional and safety-focused presence at customer facilities.Travel extensively as required for customer service calls, installations, and emergency repairs.Required QualificationsMultiple years of hands-on experience maintaining and servicing CNC machine tools.Strong experience working with CNC mills, lathes, machining centers, or similar machine tools.Proven ability to troubleshoot and repair CNC equipment in a field-service or industrial environment.Strong mechanical and electrical troubleshooting skills.Ability to read and understand electrical schematics and mechanical drawings.Experience diagnosing machine faults involving motors, drives, servos, encoders, sensors, switches, hydraulics, pneumatics, lubrication, and coolant systems.Ability to work independently and manage service calls with limited supervision.Strong customer-service and communication skills.Valid driver's license and ability to travel extensively.Preferred CNC ExperienceExperience with one or more of the following is strongly preferred:OkumaHaasDMG MORIMazakFanucDoosan/DN SolutionsMakinoMitsubishi controlsSiemens controlsFanuc controlsOther major CNC machine tool manufacturersExperience with both CNC mills and CNC lathes is a significant advantage.Ideal CandidateWe are looking for an experienced CNC service professional, not simply a general maintenance technician.The ideal candidate has spent several years working directly on machine tools and is comfortable troubleshooting a machine when the problem isn't immediately obvious. You should be able to systematically determine whether a problem originates with the mechanical system, electrical system, drive/servo system, CNC control, hydraulics, pneumatics, or another machine subsystem.Candidates who have primarily worked on CNC mills and lathes but have limited experience with specific brands are encouraged to apply. Strong fundamentals and troubleshooting ability are more important than knowing one particular machine manufacturer's product line.Core SkillsCNC machine troubleshootingMechanical repairElectrical troubleshootingServo and drive systemsCNC controlsSpindle systemsAxis systemsMachine alignmentBall screws and linear guidesTool changersHydraulic systemsPneumatic systemsLubrication systemsCoolant systemsElectrical schematicsPreventative maintenanceMachine installation and commissioningCustomer service and technical communicationTravel & Work EnvironmentThis is a field-based position requiring regular travel to customer manufacturing facilities.The technician must be comfortable working in machine shops and industrial environments and may be required to work around operating CNC equipment, machining fluids, metal chips, electrical equipment, and other industrial hazards.Overnight travel, extended workdays, and occasional emergency or after-hours service may be required depending on customer needs.What We OfferThis is an excellent opportunity for an experienced CNC technician who wants to move into a professional field service role working on a variety of CNC machine tools and customer applications.We value technicians who take ownership of problems, communicate well with customers, and have the technical ability to get machines back into production.If you have several years of experience servicing CNC mills, lathes, or machining centers and enjoy troubleshooting equipment in the field, we want to talk with you.You should be proficient in:Mechanical Troubleshooting SkillsElectrical TroubleshootingElectrical RepairMaintenance and Repair SkillsEquipment Installation & WiringMachines & technologies you'll use:Variable Frequency Drives (VFD)Programmable Logic Controller (PLC) (Fanuc, Siemens)Servo Motors